The people were really nice to work with. Very friendly, helpful etc. I do have 3 negative comments based on my experience however:
1. Measurements were off by a tiny bit but enough to leaving one piece crooked and UNDERhang at one end. i.e. you can see the top of the cabinet. It is beside the fridge, and is only about 1/8 of inch, so it doesn't stand out but it's still there. The problem was that the narrow filler strip behind the slide-in stove was too short.
2. The sink reveal was not as agreed upon in the contract. Recieved flush instead of partial reveal.
3. Knowledge about what the corners needed to be. We used a square edge profile and were at first told that we needed a 4 inch radius inside corner in one spot and 1 inch radius outside corners around the island etc. We thought that this would look to rounded for our taste so went back to the shop to discuss. Was again told these were as small as they could go until another person overheard and said that because we were using a square edge, the corners could be practically 90 degrees. This is what we ended up going for (basically just a tiny rounded corner so that it's not a sharp edge).
For items 1 and 2 above, I contacted Prostone then next day via email but never heard back from them.
What I would have done differently next time:
a) hand pick the exact piece of stone we were going to buy. We just took samples home and then called it in so didn't notice know about a few inconsistencies in the stone until it was delivered. It was a good price but it's nice to know exactly what you'll get ahead of time...warts and all.
b) if I couldn't hand pick the piece I would ask them to email a high resolution photo of it showing what the cut outs will look like before they cut it.
Overall, a good experience but the crooked piece soured it a bit. I'm sure there was enough leftover granite for Prostone to cut a longer strip to correct the problem. (It's only about 3 inches wide, 30 inches or so long.)
I would use Pro Stone again because of the people and the price but would just not sign off on the job until I was happy with it.
- Approximate cost of services:
- $3,000.00