County had been recommended to me by several friends who all had a great experience. I was looking for a washer and dryer and had checked several stores before finally deciding to purchase from County, who had the best price at the time. I was told both were in stock and would be delivered on a specific date the following week. The morning of delivery I was told I could have the washer, however the dryer was backordered for one week. Six weeks later I still didn't have a dryer and it was now too cold to hang washing outside to dry. I was in regular contact with County and was continually told that it was backorder at the distribution warehouse. Several competitors now had the same set on sale for considerably less. County still could not give me a date for delivery on the dryer. They would not take the washer back and refund my money, nor would they match the advertised sale price of their competitors. I checked with the other stores and all had the set in stock and could deliver the same or next day. Getting nowhere with County I called the manufacturer myself and was told that they had no order in their system from County and that there were plenty of this dryer in stock and it had never been backordered. I was also told that this set was now discontinued and what was in stock was all that there would be. When I relayed This information to the sales person at County it got me nowhere except a verbal thrashing. When after another two weeks I still didn't have a dryer I made a second call to the manufacturer. I received the same information as my previous call I then made a complaint about this retailer to the manufacturer. Coincidentally I suddenly had a dryer later that day. I was met with contempt and hostility from the sales person at County on almost every visit and phone call after the initial purchase. I felt that the sales person was not truthful on the reasons for the delay in delivery. I was not compensated in any way for the delay, the costs associated with taking my laundry to a laundromat to dry, or the considerable lowering in price by the time I finally did receive the dryer.1 of 1 people found this review helpful.
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