Tyler from Electic Avenue showed up at the right time, and listened to my problem. He said that there could be multiple problems, and he needed to do a more elaborate diagnostic,asked for $300.00 for it, not the $158.00, that we originally agreed.
He convinced me that it would be the case, and there could be a good amount of work necessary, so I agreed.
However, it turned out to be a a small issue with minimal labor, and no parts necessary. The entire thing took about 10 minutes.
He, however, stuck to the bill of $300.
Electric Avenue are suppose to have a payment scale going 'by the job'.
I fail to see how the job warranted a $300 price tag.
BEWARE! BEWARE! BEWARE!
- Approximate cost of services:
- $158.00
- Company Response
Hi Lance, thank you for your time to review our business. The service charges that you were charged for was for an extensive diagnosis. This is not based on time but for the number of electrical problems that you would like us to solve and the number of devices we have to open and reinstall to find the problems. Your situation involved more than a single electrical problem this was either misunderstood or misrepresented at the time of booking . Our prices are upfront and have to be based on the average total time it takes to solve a set amount of problems. We let our clients know the price prior to starting any work to help eliminate any problems with price because being upfront and honest is our priority. The discussions about your electrical issues, and travel time are free of charge since you were not being charged by the hour and we always try to take the time to explain what we are doing and how your system works to save you money in the future. Our speed at which we solve electrical issues is a sigh of our experience and that we have your best interest at heart and we are not trying to turn a small problem into a costly repair. You are a valued customer and if there is anything I can help with in the future please give us a call.
Thanks,
Tyler Clarkson
Electric Avenue
Mail@ElectricAve.ca
www.ElectricAve.ca
6047792315