I really want to be able to say good things about this company, because everyone I dealt with was very nice and friendly. Unfortunately, friendly only goes so far. While the move could have gone worse, it could have gone much much better. There were problems with ever step along the way. They were late for every appointment - sometimes a few hours, once a whole day. I understand that things happen, especially in Toronto traffic, but there seemed to be more than traffic at issue. Delivery of my goods was actually five days late. The most frustrating part of that was that there was no communication with me about the repeated delays unless I initiated them. Responses were always prompt and polite, but it would have helped to have more information about the delays without having to chase them down. When the delivery finally arrived, the driver tried to make me pay for the delivery before unloading. He was unaware that the bill had already been paid, and that I had two separate delivery locations arranged. He was again very friendly, but there seemed to be some serious lack of communication between the driver and the office. There was also some pretty significant damage to some of my goods. I am waiting for my insurance claim to be processed now. I believe this is an honest company and am not worried about receiving the compensation. However, whether that happens in a timely manner is another matter. I am still awaiting a refund cheque I was told would be mailed three weeks ago. One other unpleasant surprise was the final cost. I had an in-home estimate in order to have the most accurate price to work with. I know that this is only an estimate and expected some difference in the final price. However, the estimate of the weight was off by almost 4000lbs - which translates to about $2000, a huge difference in cost. Overall, this was a pretty negative moving experience. I have moved many times and have used home movers over a dozen times. I have never been as frustrated with a moving company as I have been with this one. Update: I would like to respond to the company response. The delay was actually 5 days, not 24-48 hours as the company claims. I did receive a refund of $150 to help offset the cost of my extended hotel stay (an additional $500 on top of the cost of the first 7 days which I had budgeted for based on the delivery time frame I was given). I did appreciate this gesture, and this goes to my previous statement that I do think this is a fundamentally honest company. As for the size of the move, it was much larger than the estimator had reported, but that was due to his extremely low estimate. Nothing was added to the inventory between the estimate and the move, and in fact I had actually decreased my belongings to a small extent.2 of 2 people found this review helpful.
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- Company Response:
- Dear Allison, Thank you very much for your recent move with Troy Moving. We provide an estimated time of delivery for a shipment that it going across the country. The departured of the goods was on time, however the delivery was only 24-48 hours delayed. We have provided a refund/discount towards that to you which you have accepted and cashed. We would like to again apologize for any delays, but sometimes those happen and are beyond our control. The quote that was also provided was based on the information that we received. When the movers arrived for the move the move turned out to be much larger than originally indicated as the inventory was more than double. The cost is based on the actual weight of the shipment. We are happy to address any further issues that you may have with the move. Please contact our office directly. Troy Moving appreciates your business and honest review. Troy Moving and Storage Team