Switched from rental tank to rental tankless on thier recomendations. They added charges for servicec "not incuded" such as piping. Did not provide any details on rebates that were available. so I missed out on all government rebates. Salesman went on vacation after makeing the sale and could not be contacted. I had leaks in my washroom above the furnace room due to their work and had to repair it myself as Dirct energy would not return to fix the damage EVEN THOUGH I'm on their Total Home Protection Plan. Technician too went on vacation after work and could not be contacted by the manager to get the details of the damage caused by them. And if all this wasn't enough, they jacked up the monthly rental price by $3 after a couple of months. OVERALL a bad experience.0 of 0 people found this review helpful.
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