I have had nothing but problems!! First reliance left me without a furnace til Dec. 20th and no heat in my house at all. once it was finally installed it flooded my basement twice in the first week. it has broken down every winter and it takes reliance a few days to come fix the issue. sometimes no body would even show up. Again i was left with no heat!! water heater went and i was left with no water in the entire house for 5 days because the shut off they had to the tank didnt work. Once again my basement was flooded! the air conditioner has also broke down every year!!!!! last summer it took 7 service calls over a 5 day period to get that fixed. And it went again this summer. No Frustration guarantee???? never been more frustrated!!! No Lemons Guarantee?????? Pretty sure lemons are all i have. Energy Savings? not likely since the installation was poorly done and there are air leaks in the new duct work! The Right Call. Guaranteed? Try the WRONG call. Guaranteed!!!!! I have never been more disgusted. As a young first time buyer i feel i was taken advantage of. I was mislead. and thought this was a rent to own situation not rent for life! and now i have recently found out there is a lien on my house put there by reliance. I have already paid over $5000 in rental fees and now they say to buy out of the agreement is $8000. Really????0 of 0 people found this review helpful.
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- Company Response:
- I'm very sorry to hear this Katie and would like to review your situation further. Please contact me at firstname.lastname@example.org and I will work to get you the answers you deserve. Thank you. RM