Our recent move from Edmonton to Ottawa was overall a very good experience. Troy's costumer service was excellent, both Alice and Naomi were great, always responded promptly to our emails. The only slightly negative comments I have to make is that a different company came to pick up our stuff in Edmonton (since Troy doesn't have an Edmonton location) and we had to pay an extra charge for stairs (not a huge deal, but we would've liked to know in advance). On the other hand, once in Ottawa we were not charged for stairs which was great. The other thing was that some pieces of furniture were slightly damaged. Overall, I would recommend Troy to anyone!

Company Response:

Dear Azeret, Thank you very much for your recent move with Troy Moving and Storage. We appreciate your business and feedback. We do inform all of our customers of any possible charges that occur during the move. We do that in hopes that all possible charges could be advised the customer so that surprises could be avoided. We thank you for your understanding an wish you all the best in your new home. Troy Moving and Storage Team