Service was excellent. The triage person on the phone was courteous and explained things clearly. Matt was the technician sent to our house the same evening. He was professional and also very detailed in his explanation. He guessed the problem was from a large tree root encroaching on our pipes. After using the camera, this confirmed his experienced instinct! He also localized the problem and explained to us the different options as the next steps would involve the City since it was a City pipe problem. Would highly recommend DrainWorks!0 of 0 people found this review helpful.
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- Company Response:
- **Thanks Camilla** We are very grateful for the review. It is rewarding to hear that you were happy with the courteous, quick, professional and detailed service you received. Customer service is our top priority and we thank you for sharing this experience relaying the effectiveness of our efforts. We look forward to being the plumbing and drain service providers you can rely on should you require assistance again in the future.