What is done is NOT what they say they are going to do. The sales rep and the Technician need to get on the same page. They Guarantee the best results or they will return and re-do / re-clean the areas in question. That is not the case, they do return but only use a spray bottle with a solution (?) Upon returning they say that the areas are hight traffic areas and won't come cleaner. Wish they would of said that before they took my money. I would not recomend this company.