I have revised my ranking of TR. I have always said that things can go wrong...but it is what is done after to satisfy the customer that is what makes sense. After some discussions TR has finally reduced the price on my move and offered some concessions...it means that my concerns were heard and that I feel better about this now.. I would still suggest anyone who uses them requests a very experienced crew...but at least they fixed what they broke and reduced the price...so I feel better about them.
The issues below are still relevant though..they happened, but at least they finally heard me.
I had used TR three times previously without any issue at all. This time, although I asked for an experienced crew, I got a horrible crew, who, except for one guy, didn't seem to care about my things. They broke, dropped items...luckily my curio wasn't smashed as they "forgot" to remove one of the glass shelves. When I heard one of the guys drop a piece of furniture on the elevator and I told him to be more careful he said "oh it's ok, it's wrapped"
It took them 14 hours from start to finish to move me 13 KM.
When I used them the last time and I moved into my place, I had double the amount I had this time...so no excuses for the length of time except for a bad crew.
Also, when they brought the wardrobes for my clothes -- they were filthy, with garbage in the bottom of them -- I made them go and get new ones as I wasn't going to put my clothes into such filth.
I don't know what has happened to TR in the last couple of years..as it was only two years ago that I moved last and they were great.
- Approximate cost of services:
- $0.00