Doors and More custom fit and installed my three sided frameless glass shower. It looked beautifully done and my master ensuite looked fabulous. However, within six months, the glass door began to slide off the hinges. I called Doors and More to let them know and we scheduled a repair. They came the same week and readjusted the door. However, within the month, the door began to slide again. This time when I called, they scheduled and cancelled 3 appointments with me over a 30 day period. Each time I scheduled an appointment, I received a call the day of the appointment requesting they reschedule due to some "emergency". During this time, the glass door continued to slide until it completely fell off the hinge. Luckily, by some fluke, I was in the ensuite at the time and was able to catch the door and prevent it from smashing to the ground. (Believe me, the 90 minutes I waited for someone to get to my house and grab this very heavy door from my grasp was not fun). I called Doors and More that day and expressed my disappointment in having three appointments cancelled on me. Not only was I told I was incorrect, I was yelled at by the owner as he denied everything. It became clear Doors and More was refusing to repair the glass door and after I hung with him, I decided not to deal with Doors and More any longer. At this point, I had no choice but to call in another shower company. Unfortunately, I quickly learned the door can't be fixed, ever, because it was incorrectly cut. The door will always fall off the hinge and the only fix is to replace the glass door. I called 3 different companies to get 3 different opinions and was told the same thing. The door was not cut to properly accommodate the hinges. They made a mistake and instead of doing the honest thing and starting with a new piece of glass, they used the same glass and left me with a defective shower. Needless to say, my ensuite didn't look so fabulous with a shower door off its hinge leaning against the wall. I collected 3 quotes to replace the door and each quote to replace the door cost over $1,800. After realizing this is turning out to be a very expensive shower, I opted for a $75 repair to place the door back on it's hinge and decided not to use the shower in my ensuite any more and use the spare bath instead. It is now that I am in the process of selling my home, I have come to the realization that the shower door is something that must be replaced, and the memory of this entire experience and the cost to fix their mess angers me so. Hence, my review today. Based on my experience, I do not recommend Doors and More for any glass door showers. I am extremely dissatisfied, feel I was taken advantage of and I do not believe this is a reputable or honest company.8 of 8 people found this review helpful.
- Approximate cost of services:
- Any advice to offer fellow homeowners facing a similar project?
- Avoid at all costs
- Company Response:
- "This is Frank Gartner, president of Doors and More Frameless Shower Applications. I was dismayed to see this review regarding the job we did for you several years ago. I recall we did do a repair for you, but don't recall the circumstances surrounding why a second repair was scheduled. I am very sorry you felt we weren't responding to your request. Could you please contact me at 416-820-0210. It has been a while since this job, but I would like to do anything possible to help remedy this situation."