Kellye and Michael were extremely professional from the moment I contacted them for a quote. They were flexible in terms of timing, arrived on time for our meeting, took accurate measurements, listened to my ideas, incorporated their own, and then provided me with a very detailed CAD drawing of the custom desk and bookshelf. Their price wasn't the cheapest but I went with them because they were the most prepared, and from their drawings and detailed contract, I felt comfortable with them and knew exactly what I was getting.
After agreeing to go with them, the excellent customer service didn't stop. They were great at returning calls, answering questions, making changes if necessary, and great with accomodating my schedule.
The desk was ready to be installed on schedule, and they pretty much completed the installation on the same day. After that, there were a few follow ups because some touch ups and fine tuning were necessary, but again, Mulligan Woodworking never made a fuss. They kept fixing stuff until I was completely satisfied.
Since the desk has been installed, we always get compliments on the craftsmanship, the beautiful look of the furniture, and now we actually use the room regularly.
Now it's been about 6 months since the job was completed, and I contacted them recently because it was bugging me that the drawers weren;'t aligned/flush and they agreed to come and fix it.
I always recommend Mulligan to friends and family because you definitely get your money's worth in customer service alone. It is very rare to find companies these days that still value customer relationships. I wholeheartedly recommend that you at least invite Mulligan to bid on your job.
- Approximate cost of services:
- $8,000.00