We had high expectations for this company from the start since Jorge was great to work with. He was patient and the price he quoted was competitive. Unfortunately, we weren't pleased with the installation. Maurcio and another worker came to install the quartz countertops and we found the workmanship to be substandard. Since the area for the kitchen coutertop was too big for 1 entire piece, we knew there would be a seam. However, the seam was not smoothed and levelled out so dirt gets in the middle of the 2 pieces. Also, the grout/sealer around the edges of the countertops were applied messily. The dust from the plywood is stuck in the sealer and there was so much residue from the sealer that months after the install, we were still scraping it off. IIn fact, we will need to strip and re-apply sealer ourselves so that it will look cleaner and more professional. In addition, we were also dissatisfied with the mess that was left behind. Maurcio had cut the pieces in our garage and there was so much debris which was not swept or placed in the garbage/removed offsite. He and the other installer also left behind their garbage from lunch (take out drinks still half full) for us to clean up afterwards. Considering the positive reviews, we were really hoping for the finished product to look professional, sadly this was not the case. Hopefully, this was a one off situation! Company Response: The person in this review was not work for Higher grounds granite and marble shop at this time. This review is a false. We never use grout or sealer on quartz countertops, you can contact all the suppliers to ask them this question. Customer Response: Homestars asked us to provide a copy of the invoice to prove we hired this company. The reason why this review is still up is because it is a valid review and not a false one. At the time our countertops were installed, the installer was Marcio/Mauricio. If he no longer works for this company, then maybe the company is listening to customer's complaints and let him go due to poor workmanship. Although he may not work for the company anymore, our comments are still valid. We made an error in writing grout/sealer when it should be silicone. Regardless, whatever material was applied was done so messily that we were unsatisfied with the overall work, thus the low rating. I'm surprised that this company isn't taking our comments and using it as constructive criticism to help better themselves. Instead they are claiming the review to be false when it is not!2 of 2 people found this review helpful.
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- Company Response:
- The person in this review was not work for Higher grounds granite and marble shop at this time. This review is a false. We never use grout or sealer on quartz countertops, you can contact all the suppliers to ask them this question.