We selected and ordered our carpet three weeks prior to our planned installation, as it was most of the main floor of the house it needed to be a specific day, and to coincide with other renos done (ceiling , painting etc.). up until then everything was going well they happily accommodated our request to upgrade underlay (cost was agreeable). Installer was good, very experienced, and didn't foresee any issue when starting job. But soon after found that the main carpet piece sent was too small bu two feet. He contacted the office, and ordered a new piece, the only piece left in stock was 1 ft short. They delivered that and seamed it. Installation took much longer than expected due to this mix up. Installer was rushed on stairs, and failed to explain a carpet crush on the stairs. We called the next day to talk to sales rep, he was unavailable, and did not return call. We called again the next day and sales rep was out of office. We asked to speak to manager but he was leaving for business trip, but were promised he would return our call one week later. They did finally call 8 days later, and set up an appt to review our concerns. He was late for appt but did call to say so. Upon arrival he was friendly and agreed about he seam concern and offered a discount. He also explained the carpet crush. All in all they did meet out expectations on schedule and price,so I would use them again. Hopefully next time they will exceed them.0 of 0 people found this review helpful.
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