Write A Review Reviews by Toronto East
A review for Atlas Moving & Storage
Atlas moving was the most horrible experience I have been through with a contracted service. The booking process seemed easy enough, I asked about all extra costs, surcharges, travel time, etc. etc. and obtained what I thought was a reasonable quotation. The movers showed up on time and seemed very friendly, they were a subcontracted company, different name on the truck. Mover #1 asked me to sign an insurance waiver, stating that I didn't need insurance as I wasn't moving any large appliances. I signed. When they reached our new home, Mover #1 made a call into the office to finalize the payment amount. All of a sudden I was faced with hundreds of dollars more than had been quoted! I spoke with the manager on duty via Mover #1's cell phone who told me he didn't know of any quote or communications with the "sales" team, and that by talking to him I was only increasing the moving time, costing me more. I was fuming and the poor movers said "this happens all the time with this company". They were apologetic, at least. In the end, after contacting the BBB (to which I received a nasty "I see you've contacted the BBB, there's nothing I can do for you" email from Atlas). Turns out the "insurance waiver" I signed at the beginning of the move had a lot more clauses in it than just declining extra insurance. Travel time, fuel surcharge, materials, "stairs charge" were all added or increased by my signing the "insurance waiver". Lesson learned, read through everything before signing, but I was confident in my email correspondence with the sales team before booking, I never expected I would be re-negotiating the entire contract with Mover #1's insurance waiver. Criminal. In the end, clearly I had signed a new contract, so the BBB couldn't help me. Thank goodness for sources like homestars where I can at least warn others!1 of 1 people found this review helpful.