A review for Grand Alarms

Initially when booking with this company, I received a great rate along with very helpful assistance from Bav in their customer service department. This great impression slowly deteriorated after a year when they started to charge my bank account double the agreed upon monthly rate in order to make up for an administrative error on their part. After trying to contact Grand Alarms numerous times and leaving many messages on the hope that somebody "will get back to me", we came to a resolution but I am still waiting for it to be finalized! The installation set up was just ok - the technician came late (at night) and worked very slowly. He ended up sitting down at our kitchen table and even watched TV while working! Other than their mediocre customer service, the actual alarm monitoring is everything I could ask for. Anytime the alarm was set off by accident, I received a call promptly! Overall, I would not recommend this company on the sole basis of their customer service (or lack of)

A review for Toronto Maid Service

I bought a 1-time house cleaning session for their promotional price of $99, seemed more than reasonable. I should have checked out the homestars reviews more thoroughly because there is another section for the same company "Toronto Maid Service" on this website with only one review - of course a "10". Nobody showed up for my first appointment with no notice. Booked my make up appointment more than a week later. Noticed on my credit card statement that I was double charged! Had to contact the company a couple times, but they did refund their error. Day of appt, 2 cleaners showed up 3 hours late and completed most of the tasks I left. Although they stayed for longer than the 3-hr session I bought (1.5hr x 2 workers)- the windows, sliding, door, appliances were not done. I'll admit that it was a lot of work though. OVERALL: - OK Cleaning (not cleaned as thoroughly as I'd have liked but decent considering the time designated) - HORRIBLE customer service or lack thereof (impossible to reach, always got answering machine) Would not recommend