A review for Tip Top Trough

Our house is a 3 story townhouse. We had a deck built in the summer, and initially thought we would be having our downpipe drain into a rain barrel, so, we had the person who did our deck, re-route the downpipe over our gate so that we could, eventually, get a rain barrel to have it drain into. Well, the job looked awful. The colours of the elbows the deck contractor used, didn't match, and the even worse, it leaked when it rained. I realized I needed to find someone who knew what they were doing, so, I started reading reviews on Homestars and called a few companies. Of the 4 companies I called, two eventually responded saying they don't do repair work, only full replacements, and then there was Pierce from Tip Top Trough. Pierce responded promptly, and said he could stop by later in the week to have a look at our situation. True to his word, he had come by, left a card in my door, and followed up with a quote a few days later. One of the things Pierce suggested was to replace the 2 x 2 downpipe to 3 x 3. He didn't say it was necessary, but, based on his experience, he had found that the 2 x 2 downpipes, while still in use, tend to get clogged a lot more frequently than the 3 x 3 pipes. Well, he was right. We did have issues with it clogging, so, I agreed with his suggestion. I discussed the quote with my wife and we thought of another option that had the pipe being re-routed along the top of our gate, and to come down on other side of our walkway. I mentioned this to Pierce and he said he would have to come by again, see if it was do-able, and provide a revised quote. My father-in-law had come to stay with us for a few days, so, I took the opportunity to ask him what he thought, as he was quite the handy-man himself, and he suggested having it re-routed so that it ran under the deck, and then drained away from the house. Both my wife and I liked this idea very much, and, once again, I mentioned it to Pierce. He came by once again, and confirmed it could be done, but explained they needed to lift a deckboard, and that they could only go so far under the deck because drilling through too many joist boards would compromise the integrity of the deck. He sent us a revised quote, and I asked him to go ahead with the work. My wife and I were both very pleased and very impressed with the work Pierce and his crew did. Pierce was very polite and professional to deal with and his work was top-notch. I'm glad I found Tip Top Trough on Homestars and would not hesitate to recommend his services to friends and family. Aris in the Beach

A review for Canadian Indoor Solutions

I found Dennis's company through Home Stars when looking for someone to install a humidifier in our home. I narrowed my choices down to three companies, and called each one. Canadian Indoor Solutions was the only company that answered. And despite leaving messages at the other two places, no one ever did call me back. Dennis was very pleasant on the phone and took the time to answer all my questions without ever making me feel rushed or making me feel like my queries were stupid or a waste of his time. He was very helpful and right from the start, I got a really good vibe from him as being a caring person in general. I hired him right away! When Dennis showed up at my door to do the work, I quickly began to realize what all the positive write-ups were all about. He was very friendly and personable. He took the time to explain things, and even made some suggestions about things he wasn't even there to work on. One of the things I mentioned to him had to do with our heat always coming on then going off, then on and off, all the time. He checked our settings and everything seemed fine. What he did mention was that make of thermostat we had was not necessarily one that was known for doing a good job of maintaining a particular heat level. He recommended another brand and had the utmost confidence that we would definitely notice a difference and that we would be pleased. He was right! We have a high-velocity type of furnace in our home. It was a bit of a challenge for Dennis and Charlie, as we had to try different angles to get it to work effectively enough to raise the humidity. I was very pleased with the work both Dennis and Charlie performed and would highly recommend Dennis's company to anyone looking to have any HVAC work done. His honesty and genuine desire to help, is a refreshing change from the usual grumpy and one-word replying HVAC workers, but when you combine that with his expertise and "customer first" attitude, Dennis truly is a rare breed of HVAC workers currently out there! Thanks Dennis and Charlie!