Lynne from Riverdale

This was a very pleasant experience from the moment I spoke to Richard on the phone. We needed a humidifier installed in our home (we did not have a pre-existing one) and he asked me to take pictures of our furnace room and send them to him. I did and he responded within 1 hour. He gave me a very reasonable quote and sent me product information regarding the humidifier he recommended. He showed up to install and was timely, very polite, knowledgeable. The bottom line is that I liked him and trusted him immediately. The work was done today. I would/will use them again if needed.

I purchased a teak patio set from Inside Out in Markham. I dealt with several staff at the store in person and by phone. Each of them were very pleasant and extremely (and more importantly) helpful. My patio furniture was delivered on time and in good condition. I was completely satisfied with their service and product. I will definately give them my business again.

My husband and I purchased a dinning room table, chairs, and a couch from UpCountry on King Street. In the store, customer service was adequate. We put 50% down. We recieved a call a couple of weeks later that our furniture was in stock however we needed them to hold it in the warehouse for 1 more week b/c we hadn't yet moved into our new house. They told us we had to pay the balance of the merchandise in order for them to hold the furniture. Now that we are moved into the house we have recieved completely HORRIBLE customer service. Almost all of our phone messages were ignored. When we did get a 'live' person we were given the total run-around and excuses for the delay in the delivery. Since this has happened we have read through the other reviews on homestars and realize that we probably never should have purchased from UpCountry. More than 90% of the reviews are negative. So now we are waiting in our new home with no dining room table or chairs and no couch. Our experience with UpCountry has been a disaster. We will NEVER do business with them again.