Mike from Toronto

First off I would like to by saying my original inquiry about tree services was taken care of very professionally by a lady named laura in their office. I followed up my call later to put a deposit and I ended up speaking with a very rude lady who was very hard to understand what she was explaining to me. I asked to speak with laura again and she took offense to it and told me she was the only one in the office and that I could find someone else to do the work. Unfortunately I had already given my credit card information and she told me that I would be charged even if no work was done because I "confirmed" it. My other thing that I found interesting is that none of the workers present on my property were even arborists!!!! Two of the three employees said it was their first week and the other told me how undermanned they always are for jobs, including mine. Im not familiar with the equipment but he did say that his boss makes him buy and use his own equipment and if they break anything they will dock their paychecks. This company seems very legitimate on paper and on screen but when it comes to the business aspect of it they are awful and very rude. The employees told me to use someone else next time and I will be taking their advice!!