Rui from Toronto

Sheldon came out to the job site and had tremendous difficulty finding a place to get his camera into the plumbing system. Through no fault of his own there were some crazy connections that kept sending his camera in the wrong directions. After spending 4 hours he finally was able to determine that I had a collapsed drain pipe. Cost for the camera inspection was only $180 + tax! Then he quoted $3200 + tax for repairing the drain pipe. He was hesitant on his pricing but stuck to his original number. His fear was how deep they might have to dig to get to the drain pipe because the house and front yard are 4 -5 feet above street level. His worse nightmare came true. Not only was the drain pipe about twice as deep as he had hoped, the earth was saturated with months' worth of sewage waste and snow melt that kept flooding the trench they dug, and they also had to dig around a new gas line, and old gas line and a water main into the house! The acrobatics of his team members (Hassan I believe) was nothing short of a Cirque du Soleil performance. And because of this unusual and unpredictable situation, what should have been a 1 day job turned into a 3 day job. Igor also attended the job site all three days and did not leave until the new drain was reconnected and met his his high standard for perfection. Throughout this ordeal, the New Canadian Drain team worked under grueling conditions and never gave up. Nor did they ask me for any more money than what was in their original quote. For that reason I was able to recommend them 2 days later to a friend which landed them an $11k project. I will continue to recommend them to anybody who needs any type of plumbing work done.