The customer service with this company is abysmal. Once you sign a contract with them, you go from being their best friend to being treated like a second class citizen. We've had nothing but issues with them from the moment they broke ground, till after their warranty period. The workmanship is terrible, getting your warranty serviced never happens on time, or just never happens at all. Their site supervisors keep quitting, and whoever comes to take their place hides behind customer service and use them as a shield to ignore you. If by some miracle you do get to speak to them, they're rude. A good suggestion would be to send them to some soft skills classes. The only good thing about this company is the person that helped us pick our home, but they made a wise choice and quit the company. Please think twice, and look somewhere else, before considering building a home with Park Royal Homes. I've already guided 6 friends that were looking to build a home to not consider Park Royal Homes. There's a reason they don't want to be listed on the BBB.
- Approximate cost of services:
- $500,000.00