Stephanie Kandel from Mississauga

These people are unprofessional plain and simple. They're the worst business I've ever dealt with. We had some very bad wind a few weeks ago and our house had just some misshapen shingles and needed one nail. They charged their $300 minimum and the total came to $339 for one nail that took less than five minutes. You would think they would forgive such a minor repair that took less than five minutes. Don't recommend these people or their service. The woman I spoke to hung up on me.

Alex was very pleasant at first. Installers were pleasant. However, the window in my daughter's bedroom doesn't close properly. I mentioned this to Alex the day of installation. He didn't offer to come back. It is cold in my daughter's room when it's windy. I tried last winter to contact him, no luck. I called yesterday evening, got a hold of Alex because it was very windy out and the window whistles. Alex was not pleasant and blamed me for the problem. He said he would only come by if he was in the neighbourhood. I have neighbours asking about our windows. I will tell them do go elsewhere.

Yuriy did a fantastic job. Our backsplash looks amazing and we are just thrilled. He answers texts and emails quickly and is very nice and professional. I highly recommend Yuriy and Universal House Improvement and would not hesitate to use them again or recommend them to anyone! A plus!