We have been looking for a leather sectional sofa for months, wanting quality for value without taking a mortgage on our house. Tom, at Choice Leather Furniture, was recommended to us. Upon meeting Tom, a very personable and product knowledgeable individual, we were confident that our search may be coming to an end. After describing what we wanted, Tom was able to identify the perfect set and helped us select the quality and color of leather that suited our life style. Although we loved our selection, we wanted a couple of alterations to further meet our personal needs. Tom listened and consulted with his manufacturers and was able to provide us with our special requests. The delivery time was as promised. Within a couple of days, we noticed a couple of minor issues, which Tom had resolved within 2 days of being notified. A few months later, one of the buttons in our seat popped and Tom personally responded with a visit within 24 hours of receiving my email. He replaced the button and then noticed that a few of the cushions needed extra support. He took away all of the cushions and did what had to be done to ensure that our sectional sofa would retain the lines and the look as designed. As a real estate agent of 33 years, I have unfortunately noted that customer service over the years is almost becoming a thing of the past. Our buying experience and the after service with Tom and Choice Leather Furniture has been one of the most satisfying buying experiences we have had in years. Thank you Tom. I would not hesitate to recommend Choice Leather Furniture to anyone looking for quality product and reasonable prices and exceptional service.
- Approximate cost of services:
- $7,000.00