Amazing. On time, professional from beginning to end. Great end product. Pm addressed all concerns and questions we had right away. Tom and Susie were great to deal with. Designer have us great options. Thank you!
Mudroom closet and kitchen pantry
We recently completed two projects with royal custom cabinets. Our sales agent was Brian. He had great design ideas and was in tune with our budget when making recommendations. Our mudroom order and install could not have been more perfect. The cabinets are beautiful. The installers were on time and went above and beyond. Our kitchen pantry was installed two months later. There were a couple of issues with the unit on the install date: first the doors were not pinned together and second the handles were missing. The installer again went above and beyond taking it back to the shop that day and returning to complete the install two hours later. Upon closer inspection we noticed that the shelves were not spaced properly. They were spaces to the original drawing however we made amendments via email. We called Brian who offered to rebuild the unit. While we did not take him up on his offer as we were done with our house being under construction, we were happy he offered to fix the mistake. This is definitely a company who stands behind their work. I would definitely recommend. Not many companies would offer to rebuild a whole unit. Only suggestion would be to make your amendments on the paper copy if possible. The company is returning to put in a new kick on the pantry as the our the unit did not sit perfectly flush with the wall. I will write an updated review on post install customer service once complete.
Hi Shelley,
Thank you for writing your review. We appreciate your honesty and patience. We would love to have every job 100% perfect, but it doesn't always happen that way. We will do our best and make sure every job is done to the customers satisfaction. We will keep coming back until the customer is happy.
Thank you again.
Royal Custom Cabinets
