Quoted us $3200. Charged us $8200. Said our belongings (which were probably close to 6000lbs) weighed 11,250lbs! Would not let me witness the weight. The truck had someone else's belongings when they picked up ours, but there is nothing showing that on any invoices or receipts? They treat you like scum, yell at you, threaten you and even hang up on you. Stay away. Stay FAR away. EDIT: They say that I tried to profit by having discounts applied to me? Never happened, complete blatant un-truth. AND, I did get my belongings weighed. 7300lbs! Yep, not even close to 11250 that they charged us for on this invoice. So, technically, that "discount" they gave us? Not a discount at all, only brought the price closer to what it SHOULD have LEGALLY been in the first place. Who's being dishonest here??? Whatever response they post to these reviews are nothing but dishonest responses. The high number of poor reviews speak for themselves. Check the BBB! Ranked #5 for complaints against. Nothing else needs to be said.
- Approximate cost of services:
- $8,200.00
- What could this company do to improve their services?
- Provide quotes based on better information. Don't simply shoot emails back to customers with a blanket quote. Ask for more information about the move before providing any sort of dollar figure.
- Any advice to offer fellow homeowners facing a similar project?
- Stay away, do not engage with this company.
- Company Response
This customer's company was paying for the move and he was separately trying to profit from that by having "refunds and discounts" applied directly to him. Our moves generally do include multiple pick ups/deliveries...that is how moving companies work. However, the weights are done individually, with recourse to order a rescaling if challenges are presented. This customer presented a much different scenario in obtaining a sight unseen estimate than what he actually presented at the pick up. Customers getting quotes for their company paid move will sometimes do that...as the company establishes limits, the customers will try to work within that but often don't present the move in an honest, transparent fashion. As a result, when they have completely underestimated things at presentation of their move to stay in good standing with employers who want to keep costs low, that obviously also results in a low estimate from our end...we rely on good, solid information to provide a reliable estimate. This customer ordered a delivery, agreed to payment then when the goods were en route to him, back pedaled on that in knowing that his company would resist the higher amount involved in his move (with a significant discrepancy in volume). He then refused to pay, creating problems for all the other customers loaded into that truck...in fairness to them and in trying to keep to our schedule, we had to unload the goods into storage in the middle of nowhere, covering all costs for that. In order to resolve this issue with incurring a very large storage bill. we provided a $1200 discount in order to get the move finalized. Although stories are shared of movers holding goods hostage, moving companies experience this feeling when customers order services, those services are performed and there is refusal to pay for them. It really leaves movers between a rock and hard place as schedules are impacted and they are forced to come up with solutions that include extra work and expenses as a result. There are always two sides to every story, and this story was that the move was MUCH larger than presented to both our company and the employer footing the bill.