A&B from Etobicoke

Found Master Deck at the Home Show and saw a picture of a house similar to ours in his portfolio. Between Alec, my partner and myself we designed a deck that is beautiful and very functional. Work was done ontime and in a very neat manner. All workers were very friendly as well. We were consistently consulted throughout the project regarding little details that made this project so successful and actually exceeded our expectations. All guests to our home have remarked how great a job he has done. It was completed in July of 2004 but have only just recently found this site. Never had to call him back to fix anything.

We initiated a kitchen reno mid February so that we could have an install begin as close to the beginning of July as possible since I would be on holidays. Paid to have a contractor see the kitchen and discuss the project first. We had to have a second contractor come to the house since the first was unprofessional. Ordered and paid for cabinets beginning of April and patiently waited throughout the month of July. Not hearing anything definite regarding a start date dropped into the store close to the end of July. My name was on the white board with a start date of end of June. They began to blame the installer and a minor issue about the heated floor we requested. We requested the heated floor in February. I was given a start date,the next week, proceeded to empty my kitchen and waited. No one showed, contacted the contractor and his response was he had no work order from RONA but would contact them. When I called to speak to the manager about the person who gave me the date, the employee called me and not the manager. Eventually the manager intervened but other issues arose again due to lack of co ordination so requested and got my money back. Was offered a gift certificate but declined since it would be of no use. Communication with me was very poor or none. No one appeared to be incharge and in control. Also bad mouthing a person who is not present to defend himself is rather unprofessional in my opinion.