Reviews

10/10

I have been going to CAS for my appliances on several occasions with Ajay helping us finding the right models for us. I have found CAS to have a large selection, the best price overall and Ajay's service has been excellent. I would recommend CAS and Ajay for your appliance needs.

Approximate cost of services:
$7,000.00
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10/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We choose Aztech windows and doors to put our front door set, back garden door and side door. They did a very good job, specially on our front. We put really big fibergalass door with a sidelite instead of door and 2 sidelites and were very concerned of the look. It looks great. Installer and sales rep listened to all our concerns and tried to do their best. We happy with their performance and would gladly recommend them.

Approximate cost of services:
$8,000.00
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10/10

LID did a fanatstic job in installing deck lighting in my backyard this past August. I had several quotes from different companies but LID came in at a great price and provided a good product. They were very responsive even as I added 4 additional lights and had them install two outside lamps. I had a total of 29 deckdot lights installed and my backyard looks stunning at night! Brendan...great work by you and your crew!

Approximate cost of services:
$1,200.00
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Company Response

I'm glad you re happy with the deck Jay. It certainly pops at night now. Hopefully it didn't take too much of a pounding with the extreme winter weather. Thanks for the review.

7/10

This is one of my worst experiences with a company ever. My basement was flooded due to sewer backup from the major storm we had on July 8, 2013. We contacted Mr. Rooter and Brian was sent over to assess the work. It was determined that a backwater valve needed to be installed. The total cost for the work was $2819 (see pic of first invoice) and I paid a $500 deposit. During excavation, according to Brian, ADDITIONAL alterations to the drainwork was necessary totaling $5,876 (see pic of second invoice) and I paid a $1000 deposit. Now the job is $8695! Coming to my senses the next day, I told Mr. Rooter to put the work on hold and I called two other plumbing companies (also from Homestars) to assess the work. Both companies provided an estimate of $2500 for the ENTIRE JOB. The work was completed by another company (see pic of new invoice). Both companies said that there were no "additional" cost required and it would have been included in the first estimate. Now I'm pretty angry at this point knowing that they tried to take me to the cleaners. But the frustration continued as I rightly try go get my deposit back. Trying to be reasonable, out of the $1500 deposit, I asked for $1000 back. I met with Sean, the son of the owner, and he told me that he only would return $500. After much back and forth, I was able to get $700 back--less than 50% of my deposit. In hindsight, I should have picked up on some suspicious cues from Mr. Rooter: Brian, an experienced plumber, curiously did not know that the maximum City of Toronto rebate for a backwater valve is $1200, as he told me I can get up to $3200 back. He also said that any other company would charge me a similar price to his quote. This whole experience really made me kind of disgusted because it made me feel that because of the widespread damage caused by the storm, a lot of people were vulnerable and susceptible to being taken advantage of. I hope this review is helpful to others. I met with Derek Moreland, President/Owner, twice—on July 26 and August 6.  We discussed the matter in detail and he felt that his company did not handle the situation appropriately.  True to his word, I received a complete refund of my deposit.  Mr. Moreland was gracious and sincere in his dealings with me.  Although I found the overall experience regrettable, in the end, the matter was resolved to my satisfaction.  

Approximate cost of services:
$8,695.00
1 of 2 people found this review helpful.
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Company Response

Good morning Jay.
Before I reply to your review in detail , I would like to meet with you on site with Brian, our master plumber to review this whole situation.At this time I am at a disatvantage as I am only reading your side of the story.I want to make sure we are comparing apples to apples re the whole situation.if our company is at fault or has misled you in any way ,I will gladly refund you the complete deposit.i dont think I can be any fairer than that .I will contact you today to set up an appointment at your convenience
Sincerely .
Derek Moreland
President and Owner.