My consultation with the designer went smoothly, and the product was ordered. Delivery occurred 8 weeks later, as was communicated to me upon order and 50% deposit. Then, things go downhill. I was informed I needed to be present to pay the driver so I took a half-day off work. The delivery did not arrive that evening, and I received a phone call from Gus stating that the truck was finished with deliveries for the afternoon. Then, I was informed that delivery and installation would occur right at 9 AM the following day. I told my employer I would be an hour late for work in the morning as a result (after already taking the afternoon the previous day). The delivery truck appeared at 10:07 AM the following morning (not 9 AM, as promised), and not everything was on the truck (finishing panels, toe kick, etc - all missing from delivery). I was informed by the installer (Gary) that he would make a phone call to try to arrange to have the missing parts delivered during the day, but he was not sure what he could do. At this point, I needed to get to work, as I was late. When I arrived home at 8:00 PM that evening, everything was assembled, included panels, etc. Although, much to my dismay, one rough edge is visible on one side of the island. I will be dealing with this myself and not asking Selba to take care of it. UPDATE 06/21/13: Selba came and took care of the issue. Thank you.
- Approximate cost of services:
- $3,400.00