Sean was very knowledgeable and courteous from the estimate to the end of the job. They cleaned up ok. I still have pieces of cut underlay hanging off the side of the roof. The roof looks good, however, could have put more effort into the flashing around the chimney and I was a little annoyed with how the bundles of shingles were tossed on the roof, the whole house shook with every bundle until I went out and put a stop to that. It may be normal practice but a roof shouldn't have to take the only beating it ever gets when you're trying to fix it up. It's hard to find careful workers in the construction business. Overall, I would recommend them. Just make sure Sean stays on the job site. Things tend to go smoother that way when any company owner is around. We were scheduled for about a month before they came. I was told this was a misunderstanding between me and the owner. I can't speak for quality of work because i am not a roofer and I couldn't tell you about where they've put the nails or if it'll be a good roof in 10-20 years so i'm just hoping it will. You will be shown a certificate of completing the course for proper installation of that brand of shingle, however, the certificate did not belong to the person doing the roof. They may or may not have their own.
- Approximate cost of services:
- $5,000.00
- Company Response
Hi Suren, Thank-you for the review. Firstly, I would like to apologize for any inconvenience we may have caused you while we were working on your home. I understand that this is not a bad review, just a customer expressing what he felt could have been better. We would like to thank-you for your insight in helping Wright Brothers Roofing be a better company for every one else in the future. Knowledge is a company's biggest asset. Good or bad reviews are always helpful, for a number of different reasons. This one inparticular lets us know of things that need to be resolved. I also apologize for the mis-understanding between me and you that had caused us to get to your roof late. I can assure you that it was a mis-understanding, and we were not putting you on the "back burner". We put our roofs in a "first come, first serve" order. I would also like to clearify for anyone reading this post, that the certificates I presented were infact my certificates from the manufacturer, and Suren did not recieve every certificate for all my employees. When I do my estimates, I usually only include mine only, just to prove that, yes, I am certified. I normally do not include all of them, and to be honest, it is to save money from printing cost. I have the originals for all my employees, and yes, all my employees are certified, and have their certificates. They are visible on my website, and on my facebook page, and I have the original certificates should someone ask to see them. I thank-you for brining this to our attention, as I did not think that clients might even be thinking that. I do agree with you, that all employees' will always work better and more efficiently when the owner of the company is around. Unfortanately, it takes a full-time job, just to find full-time work and I trust my employees' to do a good and satisfactory job. I am working very hard on customer satisfaction. I am sure you will admit, I am there at least three times a day to check in, and ensure the roofs are being done the way we were trained to do them, and I am always there at the end of every job to make sure that every roof we do passes final inspection. Although I must admit, I did not see underlayment sticking out the bottom of the roof. And until now, it never accured to me that I should check the bottom side of the shingles from the ground for underlayment. I want to thank-you for bringing that to our attention too. This is something that will be checked on every house from this point on. When we do our inspection it consist of 1. Shingle Placement and Method (Installing the shingles in a method approved by Certainteed) 2. Correct Fastening (proper amount of nails, must be inside the nailing strip) 3. Ventilation Standards (Correct placement and level) 4. Flashing Detail (scratches, dents, improper fastening) 5. Damage (scuffed shingles, broken shingles, dented or broken vents, etc...) 6. Valley Installation ( secured correctly, straight and installed in a way that meets Certainteed standards) 7. Caulking (clean, neat in appearance, sufficient amout to last the roofs time) 8. Site Tidiness ( garbage cleaned up, magnetic nail broom passed, are there any nails left inbetween deck boards, etc...) 9. Are the gutters cleaned out? This is the inspection that I put every roof we do through. I found your roof passed inspection, and can assure you, your shingles are indeed properly fastened to the roof deck. Again, I apologize for these inconviences, and thank-you for bringing them to our attention and continuing in your support for Wright Brothers Roofing by continuing to reccomend us to others.