Write A Review Reviews by Jennifer in Kitchener
A review for Terry Howald Pools
Had a pool installed by Terry Howald Pools. Received many quotes from other companies and I must say I was attracted to the affordable price and his salesman pitch. We should have done more research by asking how the pool companies install their pools. Terry will promise he can install your pool right away only to have to wait for them when they get your money. It took a month longer then expected to come to our property. Once they came it took them a total of 2 days to install. This is unheard of and not recommended by other professionals. Other pool installation competitors will take from 7 days to 14 days.This allows for the cement to cure before adding water or a liner. Next time I will definitely use someone else! Our pool has cracks and issues with the liner within the first frost. Terry Howald will push the fix until you run out of your warranty. He may have been around a long time but he is not professional by any means. He is rude and very unfair. A pool is an expensive investment for your family. It is worth the time to research and please please please use someone else to install your pool or risk the biggest headache ever.
Jnnifer, We are sorry that you have had such a unsatisfactory experience. I would like to discuss as to what has happened. We always put our customers first and have never taken two days to put a pool in. We do actually say 7-14 days? We also don't take any down payments until we have begun the installation process. I am thinking that you have confused us with another company. I hope to hear from you soon. Sam