Write A Review Reviews by Sarah in Scarborough
A review for Tender Touch Moving & Storage
I used Tender Touch for a recent move to a one bedroom apartment and was overall very happy with the experience. I booked about 2 weeks in advance and the staff when I called was very helpful. The contact I got there was new and had to ask her supervisor several times for clarification about my questions, but she did always follow up with me and was very helpful. For the day of the move, Pedro and Trevor showed up on time and got right to work. They were both great and were very efficient, yet careful. They put down blue runners everywhere to avoid getting the floors marked up and dis-assembled all my furniture (and put it back together on the other end). They were so fast that the entire move only took 3 hours. Nothing was broken and both movers were very careful with my things. They even put the boxes labelled closets, in the right closet! The only concern I had was that my credit card with per-authorized for several hundred dollars the day before the move, in addition to the charges for the actual move itself. I wasn't told about this and got quite a shock when I looked at my Visa bill showing a bill for more than double the estimate of the move. I called the company and they quickly removed those charges, which was great. All in all, I had a very good experience and would recommend the company.
Thank you very much for you positive and detailed review Sarah. As for the charges it was human error your visa was entered 2x but all rectified minutes after we found out about it. Looking forward to moving you again