Write A Review Reviews by Sarah in Toronto
A review for Tender Touch Moving & Storage
The move started with one of our three-man crew locking his keys inside the cab of the moving truck and ended with us going up to the kids' bedroom to discover that our bunkbed had been totally ruined, "reassembled" in the shoddiest way imaginable. The ladder wasn't even nailed onto the frame -- I just wish I had taken pictures of this terrible work. We had to throw it out and buy a new one, after paying extra time to have it taken apart and (supposedly) put back together again. We discovered the problem after we had generously tipped the team. The rest of the move was uneventful and the guys were friendly enough, but to leave us with a problem like that was totally unprofessional. I would never ever use this moving company again.
Sarah, Our office was made aware of the situation of the assembly problem via voice mail after hours and we dispatched a crew to come out the next business day unfortunatly by then the decision was made to throw out the bed. We wish we would have had the change to put it in order We take responsibility for our crew making this error in assembly. The crew feels really bad that the bunk bed wasn't assembled correcly . Please contact our office as we can see if there is something we can still do to correct this wrong in the way of a refund on your move Once again our full appologies