Write A Review Reviews by Ted in Calgary
A review for Clearview Plumbing & Heating Ltd
We had someone from Clearview come in to give us an estimate on installing 2 AC units in our home -- new construction, the rough-in (lines, coils, etc.) was provided by the builder. Someone came in to give us a quote the same day (Monday), and said install could be done on Wednesday. The quote seemed reasonable, and due to the quick install time we agreed to go ahead without calling in others for comparison purposes. Payment (full amount) was processed on Tuesday. No one showed up on Wednesday. We called and the receptionist told us that there was some outstanding information, but she wasn't sure what it was and would get back to us. On Thursday night we called to check on the status of the install, and found out that some internal discussion was taking place regarding the price (apparently we were quoted too low), but we were told it would get sorted out. We didn't hear anything back until I called on Monday to check on status. We were then told that they wouldn't install the units at the quoted price because they would be taking a loss. That was it. After an awkward silence I stated that I might be sympathetic to their position if they hadn't processed my payment a week ago. The rep then agreed that my payment should be refunded. I'm hoping I won't have to call 3 times to get that to happen. This experience was bizarre, and I might call it laughable if not for the heat wave we experienced last week. I can only conclude that they managed to line up some other jobs on which the margin was higher, making our job not worth the time. Not an unheard of business strategy, but an interesting/unexpected one in light of their "Two Clear Rules". Brutal.
Ted, I apologize for the service you've had a negitive experience with us, there is no excuse for the level service you have received, and for that I apologize. I can assure you this is not the norm, in this specific case the technician undersold the unit by so much that, we simply could not install the unit for that large of a loss. As stated in our phone conversation you refund will br processed today. Again I sincerely apologies for the dissapointment and all the inconviences.