Dear Ben,
We want to take this opportunity to let you to know how much we are enjoying our two beautiful new bathrooms and how pleased we were with your company and its exceptional work. While the thought of renovation work can be very scary (and we’d heard horror stories, like most other people), The Home Improvement People exceeded our expectations.
You gained our confidence at the initial meeting at which you listened carefully, then provided a thorough description of the project, the various timelines, phases and pricing. You understood our specific needs and answered all our questions – both then and in our later email correspondence. From there, Haydee did a great job staying in constant contact with us, to ensure everything was on track.
And what can we say about Jerry? He was the consummate professional, a true craftsman in every sense of the word; we marveled at his ability to do every facet of the job with patience, precision and excellence. He took the time to explain various elements of the renovation project, asked us questions about our preferences, provided options and very helpful advice. (Thank you, Jerry, for that wonderful suggestion to frame our glass shower with marble; it looks fantastic!) Not only that, he was a true gentleman and left the house spotless after each day of work on the bathrooms.
We chose to engage your design associate, Niki Stern, for specific aspects of the job. Niki’s advice at the beginning of the project was very worthwhile – she gave us great guidance and we referred to those notes many times on our travels. Niki’s help in selecting our tile for both bathrooms was pivotal. She zoomed us around the Olympia Tile showroom and zeroed right in on what we were looking for, simplifying what would have been a daunting choice.
We would definitely hire The Home Improvement People again and we have already recommended your company to others.
Thanks again, Ben. It was a pleasure to deal with you and your team. You should be proud of all of them.
Sincerely,
Mary Jo and Ed
