Write A Review Reviews by Sean M. in Markham
A review for Higher Grounds Granite & Marble Shop
Jorge (George) was fantastic. Customer service is a priority at Higher Ground. He did everything exactly as we discussed (measurements & polishing of faces) for a number of quartz pieces for the bathroom. He ordered material, had it delivered, cut and polished in 7 days to help with my installation schedule. During the dry fit, it became apparent that I had neglected to tell him to polish the lip of the bottom side of our niche (half an inch of the bottom side of four pieces). I called George and he told me to just drop by the shop and he would fix my oversight free of charge. He polished the half inch strips while I waited. I had previously used another vanity provider and there was no comparison. Customer service, turn around time, quality of work and cost were all better with George. I wish I had found George before I ordered my initial vanity top from one of his competitors as George provided brand name material with exceptional attention to finishing. I can't say the same for my initial provider (a competitor who does not have George's focus, providing everything from faucets to full vanities and bath tubs) as he showed us the brand name material and priced it accordingly only to show us a knock-off made in China that was on display that better suited our colour choice when finalizing the order. It was only after the fact that I found out the initial counter was a knock-off because George recognized it as a knock off immediately and was able to show me the difference between my material and the leading brands. I would definitely recommend George for any countertops (kitchen, bathroom etc.). I am in fact going to use him again, as soon as my current reno is complete.0 of 0 people found this review helpful.