Paul in Georgetown

I wanted to personally commend Reliance senior technician Wes and Bryce for their incredible service. I purchased a furnace from Reliance in 2019 based on their reputation and warranty services and it turns out that the unit that was installed was not quite what I ordered. I am not at all an HVAC expert so I didn't quite know the nuances of what I ordered but when it came time to replace filters and the filters in my furnace were not generic and I couldn't find them anywhere but reliance, and to boot they were backordered for months due to COVID, I realized that this was not the unit I thought was being installed because I specifically said I wanted a unit where I could buy generic filters elsewhere. I had to do a lot of the leg work to get this remedied because Reliance is so large that I was getting bounced around from departments; however, management scheduled a replacement of the casing to accommodate a generic 5" Merv 11 filter along with a duct mount UV installation VERSUS a 1" UV filter and a 4" furnace filter that you can not seem to find anywhere by Reliance. Technician Wes did the original install and returned again this time around. I couldn't be more impressed with him and his associate Bryce was equally as helpful, knowledgeable and courteous. There are pros and cons to dealing with large companies for reasons like this; however, I like to commend good honest work and Bryce and Wes from Reliance deserve this accolade.

Shawn is an incredible person and a precision painter. He painted my entire house including many exterior areas and I have referred him to my neighbours. He is honest and personable and you. An trust him in your home. It is also important to note that he can patch holes and cracks incredibly. His costs are reasonable and he uses whatever paint you want. Don’t expect too cheap. He priced me out per job not per hour and with no surprise fees. He’s an expert and you get what you pay for. There is so much I could say but most importantly is that he is worth every penny, he will fix other painter’s mistakes and he will come back for any reason whatsoever.

I wanted to take this opportunity to commend a few Reliance service technicians who I have found are not only experts in the trade but also go above and beyond when it comes to my service needs. Techs Greg, James and Chris have been at my residence to service and maintain my furnace and water heater and electrician Joey need to install a receptacle when I had my tankless heater installed. These gentlemen take their jobs and the customer’s concerns very seriously and that is what I feel continues to keep me loyal to Reliance as a company. With all large companies there are always some bumps in the road; however, I feel that the technicians and the customer service department continue to put customer needs at the centre of their practice.