This is without question the most incapable, incompetent and shady company I have ever had the misfortune of using. I wish I read the reviews on this site first! The movers showed up on time, which was great. To start off, we offered them fresh coffee as it was a chilly morning, they frequently used our washroom, all in all, not horrible. I was given a quote that the move shouldn't take more than 4 hours, much like a few other companies had quoted, and was expecting to pay about $700. Unfortunately, when they came to unload my belongings, things were a totally different story. When they came to unload, they slowed to a crawl, took frequent cigarette and bathroom breaks, and complained the whole time about heavy items, poor equipment provided by their boss, and whined they did not have any wheeled equipment to make things easier for them. They dropped an extremely expensive Cherry Wood dining room table on its corner. It's damaged almost beyond repair. The movers at first denied any wrong doing at all. Finally, they surprised me with the $ 450 damage claim processing fee. On top of this, they stated that the most they would repair would be $ 50 per item. I'm not sure who's logic works here but they expect me to pay in advance $ 450 dollars to maybe repair something they might have done up to $ 50?! To add insult to injury, the movers cursed and swore when they left as I didn't offer them further refreshments. Now their boss (I can only assume) is sending me nasty and disrespectful e-mails commenting on my lack of intelligence, my inability to understand a simple contract, etc. Never use these people!! Save yourself the grief and aggravation!! Also, it's legally 1442742 Alberta Ltd. and they have a sub company website called Alberta Movers, so be wary of the trade names they may try to hide behind. I have all the e-mails from this delightful person, and photos of the damage, and will gladly forward them to anyone who asks. $ 1167 paid for brutal service, hideous after sale support and a rude string of e-mails.
- Approximate cost of services:
- $1,167.00
- What could this company do to improve their services?
- Don't hide the small print - ensure your clients know you have hidden small print on the rear of your contract that you kept hidden till time to collect payment came.
- Any advice to offer fellow homeowners facing a similar project?
- Stay away. Far, far, away.