Write A Review Reviews by Winston in Richmond Hill
A review for BBQ boy
I used BBQ boy for our recently moved in house and my previous house. He is friendly and knowledgeable. He installed a gas line for my BBQ and never had any problems with it. I also asked about a blower fan for my fireplace and he explained why it wasnt needed for my house because of the size of the house and position of fireplace, saved me lots of $$. Using a gas fitter is not cheap but his prices are very competitive.0 of 0 people found this review helpful.
A review for Precision Glass
I called a couple of glass companies to find out about doing a glass panel backsplash for my kitchen. George from Precision Glass was the quickest and gave me a quote over the phone based on the measurements I gave him. We arranged for a visit and he came by to laser measured my kitchen walls and confirmed the quote he gave me over the phone. Things in life don't always go as planned, there were some issues with the glass and the supplier which lead to delays. This could have easily turned into a job gone wrong, but George gave amazing customer service from day one and compensated me for the delays. He responded to my messages right away, kept me up to date regarding the re-ordered glass and kept on the supplier to get it done as soon as possible. I never had any problems getting a hold of George and he always addressed my concerns in a professional manner. The painted tempered glass is great quality for a reasonable price and it looks great!! George and his team are very knowledgable with anything to do with glass and I would not hesistate to use them again because even though things go smoothly the majority of time, you definately want the best customer service if things don't go perfectly.0 of 0 people found this review helpful.
A review for Amazing Window Fashions
First I want to say the product is amazing, the shutters are second to none. Also, I have no problems with delays as long as I am informed before they happen. The biggest problem I have is being left in the dark and promises to call back never happened. Alan came to our new house to help us with shutters (Lower level) and blinds (upper level). He was great answering our questions. We were not sure which blinds we wanted so we also went to their new showroom. The prices were competitive and Alan showed us around the new showroom after I gave him the deposit. We were told it would take 3 to 4 weeks for the installation to be completed. 4 weeks pasted by and I did not hear anything from them, so I called to follow-up on my order (It was a Friday). The woman who answered the phone said she would call back in 10 minutes and let me know. 5 hours later she phoned back to tell me that the shutters were in but the blind would be in on Monday and they would call me to schedule the installation by Tuesday. Tuesday past and I did not hear from them, so I called on Wed to follow up again, she said she would call back and 5 minutes. 6 hours later no phone call, so I called back and she rudely told me that Alex would call me to schedule the appointment tomorrow (so I assumed they were in). No one called on Thursday. I was getting tired of dealing with the woman on the phone, so I phone Alan and left a message explaining the situation and asked him to phone me back. He never called, but I did get a call the same day to schedule an appointment (the install date was 6 full weeks after i put the order in) and was told Alex will be doing the installation and it will take 3 hours. On the installation day Ted showed up and explained that they were very busy and they hired him to help with the installation. It took him 7 hours to finish the installation, I had to scramble to arrange to take off more time off work since I only booked a half day off. Alex came by later that day as there were some small issues with 'side channels' I ordered. He explained he was going to stop doing the installations and focus on other parts of the business. He also checked the install job that ted completed. Make sure you have some touch up paint for the window frame as I showed him a chip/scratch on the window frame that went down to the wood, he said it was normal since the frame is not square. Also, one of the blinds was measured incorrectly (totally understand mistakes happen) so they had to re order it. When I mentioned that I was going to pay most of what was owing and the rest when other blind was installed, he seemed offended but after discussing it he agreed. I also explained the communication problems and he appologized. He then said he will call me on Monday to tell me when they would expect the missing blind would come in. After all that Monday passed and no one called! I had to call Tuesday to ask when the blind would be in. 8 1/2 weeks after I ordered the shutter and blinds, the job was complete. Again, the product is fantastic and dealing with Alan and Alex face to face was great as well. But it is unfortunate there is very little communication with the customer after the order has been put through. I would assume based on the other reviews that if they were not busy, you would get the order in the 3-4 weeks.
We thank you for taking the time to communicate how you feel towards our customer service. We take all posted feedback very seriously, and we sincerely regret that we did not meet your expectations. We apologize in regards to the length of time from order to installation. We strive to meet a 3 to 4 week time frame, however there are variables associated beyond our control. Our goal is to work in a timely manner, however from time to time, during busy seasons manufacturers fall behind, delaying the arrival of products. We agree that more communication should have been provided and acknowledge our errors. We employ many different installers and Ted is one of our finest. He takes his time to ensure a flawless install. We are not responsible for how fast our installers work. We prefer they take the time to do it right the first time. Please accept our apology for any trouble or inconvenience we have caused you regarding the time it took for install. Again we appreciate your feedback, as it will allow us to improve towards our customer service. Please accept our sincerest apology towards your entire experience with Amazing Window Fashions. We are glad that you enjoy the product, and that the end result came out beautifully. Please feel free to contact us, if you still feel unsatisfied.
A review for Urban Barn - Vaughan Mills
Great customer service at this location. Everyone is very helpful. Urban Barn has quality products. Ordered a sofa, 2 leather swivel chairs, entertainment unit and lights. Delievery is done by profession movers. Everyone comments how nice the items look. I just can not resist visiting the store when I am in the area.0 of 0 people found this review helpful.
A review for Button's Heating Inc.
We were moving to a new house and of course the builder wanted to charge too much for an A/C unit. Once I knew I wanted a Trane A/C and Bradford White water heater I shopped around. I spoke to Pete at Button's and he took the time to explain the different models and gave a reasonable quote, not the cheapest but pretty close. I wanted a reputable installer as that is the most important thing when it comes to an A/C unit. Before I decided to go with Button's I phoned Pete a few times about some questions I had, he almost always answered his phone right away or responded quickly if I left a message. Since I was also having my gas stove delivered the same day, Pete also arrange to have to gas hooked up. On installation day, Todd, John and Ryan came out to do the installation. They were very careful when moving everything down to the basement and it was not easy! Everything they installed was very clean and professionally done and they did not leave any mess behind. They took the time to explain the features of each product and answered all my questions. They also gave me a number of helpful tips about the products and my furnace. A big plus was hooking up the gas stove for me. The customer service was A+ from day one from speaking to Pete to the final installation by Todd, John and Ryan. Eveyone was friendly and I would definately recommend Button's to anyone!1 of 1 people found this review helpful.
A review for Arby Cartage
Choosing a highly rated company on Homestars worked out great again. Arby was the only person to actually come to my place to have a look at how much needed to be moved and gave me a very reasonable quote and he also took the time to answer all my questions. A big plus is that they do not book more than one move on the same day. On moving day the guys arrived early. Arby told me a couple of days before that he would send out an extra truck just in case. His expertise paid off as the second truck was also needed. We could not believe how quickly the 4 guys moved! They moved boxes non stop for about 3 hours. After I finally got the keys to the new house, they moved very quickly again for 3 hours. They were very careful in moving all the boxes, not one thing got broken! They were also very helpful in taking apart furniture before the move and puting it back togather at the new house. I would highly recommend Arby Cartage and would definately use them again.0 of 0 people found this review helpful.
A review for TILESTARS
You absolutely can not go wrong with Dmitri and tilestars. He is a professional, friendly and honest guy. He takes pride in his job and won't leave until it is perfect. He took his time with me and picking out a tile for my kitchen back splash that fit my budget. In the end he did an amazing job and the tile he recommended was better than I could have imagined and it tied in perfectly with my granite counters, cabinets and floors. I would use him again without a second thought.
Thank u for choosing Tilestars! We are pleased that we found a perfect mosaic to fit your budet and a a value to your kitchen! We look forward working with you on alll future projects. Sincerely Dmitri Frolov Tilestars
A review for Select Granite Tops
We are very happy with the new granite counters. Gustavo was great to deal with, very friendly and helpful with any concerns that came up. From beginning to end, it was a very smooth and quick process. Great price for a quality counter top. Highly recommended!! There was one very small and minor issue I had regarding the disposal of my old laminate counter tops. Gustavo explained to me it would be $100 for them to dispose of the old laminate counters and he said it would be the same price if I took it myself to dispose of. I ended up disposing of it myself, and its a good thing, it turns out it was only $10 for residents of Vaughan.0 of 0 people found this review helpful.