Write A Review Reviews by Kate in Toronto
A review for Phillips Moving & Storage
I used Phillips Moving & Storage to move from Barrie to Toronto. Worst move of my life!!! In spite of the fact that their representative did a full house walk through and pre-evaluation of contents to be moved, on moving day, they brought a truck that was much too small and I had to leave pieces of furniture behind. My daughter and I had both of our cars crammed full, and we still had to make the one-hour drive north the next day to pick-up our belongings that were left behind because they could not fit them on the truck. Plus, they broke several of my large decor pieces. One of the men was very unprofessional complaining about the heaving lifting and going up and down the stairs. Add to this the fact that my move was a very emotional one due to divorce, made it even worse. The move cost me over $1,700 ($400 over the quoted price) plus I paid insurance, and after sending in my complaint to the company I never heard a word. I will be moving again in the near future and will definitely not use Phillips Moving & Storage and would not recommend them to anyone.
We have gone over our records very carefully. We cannot determine who this customer is to help right this situation. We did do some moves from Barrie in the past year and all those customers were very pleased with our service. We invite this reviewer to please contact us so that we will help them in any way possible. Customer service has always been top priority for us and we hope this reviewer gives us the chance to respond to them. We are fair and responsible, and this review is misplaced.