Let me first mention that there were issues in dealing with CBS. That being said I'll move on to what I feel is of greater importance to a potential customer reading a review and not get bogged down in details. CBS acknowledged that there were concerns. They compensated me for being inconvenienced. They proved they had remarkable resolve and weren't satisfied until I was. What they really did that impressed me was as soon as they knew they had a problem they sent in one who I would suspect is their primary trouble shooter. They sent in an individual that knows how to turn situations around in get things moving in a positive direction. His thought process is what I'm talking about here not so much the fact that he is an excellent technician. He has views on customer service that are in this day and age, can only be referred to as extraordinary. I have just retired but if I wasn't and I was back in a position to hire I'd get this gentleman on my payroll. I'm sure given enough time someone will do just that. He should handling training, quality control, recruitment and or customer retention: Mr. Fitz Wilks would be the gentleman I'm referring to::
- Approximate cost of services:
- $3,000.00