Delta Air Systems

519-885-2740

595 Colby Dr, Unit 2

Kitchener-Waterloo

ON

N2V1A1

#<Country:0x0000000c98f948>

10

Amazing team from sales to installation. Can't find a negative thing to say about this Company. FANTASTIC is all l can say. Great job guys, keep up the great services. I WOULD highly recommend you. As a matter of fact l did, and they are having their installs done, as l write my review. Thank you to all who made this transition a COOL experience !!!!!! WE LOVE OUR NEW DUCTLESS AIR CONDITION :)

Company Response:

Thank you very much for your review and your referral. I will pass the words on to the Sales and Install Crews.

I went back to Goemans earlier this year since I got excellent service when I bought my dishwasher. I put $ 500 down for a preliminary inspection. The person that called me was very rude and I asked to be service by somebody else. When I was ready for the person to come (I was away for a few weeks) it took 4 emails for somebody to contact me. I was available between 10 and 2 and we settled for 1.30. He called at 11.45 to tell me he could only come at 3 or in the evening. Obviously that did not work for me. I told him to call me when he has time. Never heard back. At the same time I called their service centre . One person never called back, the other one was not very nice and when we asked for her manager shee said she did not have one. (???) I then sent emails to every manager I could find (on their website) and to Tony Goemans (owner). That was over a week ago, nobody responded. I put a message on their FB page, they responded, and so did I. Right after that my comments were deleted and they blocked me from their site. I could easily repost everything over again (different name, very easily done) since I have copies of the communications, but life is too short. All I wanted was for them to make things right. I was not about to go anywhere else since I really liked what I had chosen. The salesperson refunded the $ 500 happily, I think they were glad to get rid of us. And he knows we are in the market for a subzero fridge ( about 12 K).....Talk about throwing good money after bad money. The one thing that bothers me the most is that I have to start my search all over again......

Delta Air Systems

519-885-2740

595 Colby Dr, Unit 2

Kitchener-Waterloo

ON

N2V1A1

#<Country:0x00000010aa3240>

10

Absolutely wonderful initial contractor meeting to learn about the new furnace options in conjunction with a full inspection of my current home space, air outlets and returns. I felt so comfortable making my final decision with Delta install and minor changes in venting. Installers were very prompt, courteous, immaculate in keeping our space intact. Everything was explained and detailed, and helpful hints on air circulation and reducing heat and ac costs. Just super communication and follow-up with my Sales Rep, Scott. Recommend highly!

Company Response:

Thank you very much for your review. I will pass it along to Scot and the Install crew.

Home-Pro Electric Inc

519-885-8268

31 Broadview Ct

Kitchener

ON

N2A2X8

#<Country:0x0000000e5adeb8>

10

It was very nice to meet Brian. He was very professional and did an excellent job at finding out what was wrong with a room in our house that had lost all power two days ago. We were afraid we would have to break through dry walls, but Brian's skills did the job and now we've got our room back! Thanks!

Company Response:

Thank you for your prompt feedback David. We appreciate your business and your comments about our service. We look forward to working with you again.

Home-Pro Electric Inc

519-885-8268

31 Broadview Ct

Kitchener

ON

N2A2X8

#<Country:0x00000011059e78>

10

Brian came out to find the problem for us . I was extremely impressed with with the company & Brian's knowledge & trouble shooting ability . Don't hesitate to use this company . Excellent job !

Company Response:

Thank you Trudee, for your feedback. It's always a pleasure working with great clients like you. We hope to be able to handle your electrical needs in the future.

Solutions Electrical

905-790-1114

19 Kenview Blvd. Unit 38

Brampton

ON

L6T5G6

#<Country:0x0000000f8deeb0>

10

Considering the scope of the job this was an incredibly positive experience ! Frank spent 90 minutes walking me through the job and explaining everything they were going to do. His quote was half as much both in time and cost as my local contractors. The guys were professional, pleasant to be around for a week, and they really went the extra mile to minimize damage to the walls. They finished the job on time and the price I paid was exactly as quoted !!

Company Response:

Hi Mark, I spent 90 minutes with you because I did not want to face the long drive I had to head back into Toronto.... Just Kidding. Thank you for the Great review. see you soon for the finishing. Frank

Home-Pro Electric Inc

519-885-8268

31 Broadview Ct

Kitchener

ON

N2A2X8

#<Country:0x0000000fc7a998>

10

I had Ted out the first time to move the electrical outlet in the laundry area from a distant wall to where the stackables will be located once they arrive. I had the electrician out a second time in approximately one week (neither of us thought of this possibility the first time around) to install a light in the laundry area as well as an outlet for my freezer. My water heater used to be electric but the former owner of the house I recently purchased, had installed a gas water heater and the 220 volt cable was capped but left hooked up to the electrical panel. So Ted and Derek (apprentice) installed both an overhead light and the outlet using the cable. Wow! Now I can see in the laundry room. It wasn't cheap having work done again so soon and I did ask for a reduction of service fees, but, no go.

Company Response:

Thanks Sandra, for taking the time to submit your comments. We also received your comment card in the mail today. You wrote, Ted was very polite, listens to concerns. And you scored the highest rating on our 4 satisfaction questions. Thanks again! One discount was given on your first job, and two discounts given on your second job. This helps to offset a portion of the service fee, (fee to have a qualified, licensed electrician visit your home for an assessment/evaluation). We appreciate your feedback, and hope to provide quality electrical service to you in the future. Good luck in your new home.

Dave was very helpful in coordinating this project which was the replacement of a portion of our roof which was of the flat roof variety - a whole different animal than that of conventional roofs. He took the time to review with us the materials to be used as well as to explain the replacement process. The flat roof specialist who completed the job was very knowledgeable and completed the job in approx 3 days. Very happy with the job. We are in a condo and our Board of Directors has hired the Roofman in the past. To date, we are happy with their service.

Working with Jamie at KW Home Services was great! He takes pride in his work and it shows. We had an extension built off of our existing deck (12' x 26'), and had the railing on the existing deck replaced to match the new one. Jamie listened to what we wanted, asked questions when he wasn't sure, and made changes when we asked. Even when we asked him to do work that wasn't included in the initial estimate, his response to me was 'I just want you to be happy'. Not once did he mention how this would affect other jobs he had lined up, or make us feel bad in any way for adding to his work. We were happy with his professionalism, the speed with which he was able to complete the work, and the quality of his work! We would hire Jamie to do any general contract work around our house again.

The property is a rental. Eddie worked hard to accommodate my schedule, showed up on time and interacted well with tenant. He kept the work space very clean, and explained the process as he was going along.

Company Response:

Dear Zac, It was a pleasure to permanently repair the leaky crack in your rental property, and thank you very much for your review and business. We understand how stressful it could be when you have to deal with tenants in these kinds of situations under a tight timeline. We work hard to take away as much pain as possible and solve your problems. Our goal is to create a customer experience worthy of referral. We are glad that you are satisfied with our service and look forward to helping you in the future. Thank you for your business, Eddie Selara Building Solutions