Creation By Renovation Inc.

Installed a heat pump sept 29 2023, It is now blowing cold air. I have been trying to contact the company through email and phone. Its been a week without my heat pump to warm my house. Still nothing. its February and I am cold!

The install team did very shoddy work especially with the house seal and they tried to take my 1 year old central air unit saying it was trash, I know its not and already had the unit spoken for. I had to get someone out to redo the air seal. They didn't even have a ladder with them to do upper windows, I had to borrow one from my neighbour for them to be able to complete their job. Sloppy work and very poor verbal communication.

Energy Solutions rep told me that I way overpaid for what I got and that he is suspicious that the heat pump was a used unit.

Had a heat pump installed as was advised would pay for itself Not!! System has not worked properly since installed Oct29/23. Have called and talked to owner left several messages to no avail. I am seeking legal assistance to rectify. Nothing I was promised

I originally hired Mark to replace my old furnace he advised me to upgrade to high efficient furnace , tankless water heater and I decided to finally add an AC. I am so pleased as now my entire house is the same temperature and my bills are cut in half.
I than had Mark design and build a new second bathroom and renovate my kitchen.(in our Toronto home)
I am very pleased with the workmanship, suggestions and attention to detail
Thank you for a great job so well done.

Designed and built new Kitchen,Bathroom ensuite and walk in closet . Wonderful work.Work was done ontime no mess and we were able to stay in our home during almost the whole project.
We are extremely pleased.

I found out about the company, Creation by Renovation, through someone in my office. Creation By Renovation took out everything from the old bathroom and re-did the en suite bathroom in my place with care and consultation over the details. They did our kitchen a few years ago, so we knew what to expect. Mark, the man behind Creation is extremely helpful and punctual and there is nothing more we could have wished for them to do!

The owner Mark was very pleasant and personable during a quotation process. Promises, promises... "Not to worry" was the major idea. The contract was signed, but unfortunately it was his version of contract, where there was a scope of work and the payment amount, but not the schedule of payments. Big mistake on my part, big mistake. Once the work started, Mark started demand much more payments than the work completed. By the end of the framing and rough in he wanted more than 50% of the pay. I disputed that demand and Creation by Renovation has stopped the work immediately. My demand to refund funds proportionally for the undone work was refused. The contractor claimed I owe him and not the other way around. Now it has to be resolved through the court, where I am suing Creation by Renovation. The work had to be finished by other contractors, who noticed few big mistakes on how framing, plumbing rough in and electrical rough in were done. All those mistakes had to be fixed at extra costs for me. My basement was since than finished by other people and while doing all this work those guys were reasonable on payment terms, asking for some deposit and the rest AFTER the job was completed, not before. I also attached some photos, made immediately after Creation by Renovation has left, so the one can judge whether framing and plumbing rough in were finished or not.
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After my initial review the owner of the reviewed company posted a reply full of misleading information and personal accusations. I feel a need to address all the issues at stake again. The tactics of shifting the blame, used by the company owner is not new, as it's always his word against mine, so he might hope it will be hard for the outside world to find out who is right and who is wrong. Luckily I made photos (of which I posted 3) and video, so both the visitors of this site and the future court can see and conclude by themselves whether or not the work has been completed and at what quality.
As for the client (me) being irrational, moody and mind changing individual,- I would have published my email correspondence with the contractor, so everyone would see who is moody and irrational, but this site does not have that option yet. I just wanted to point out that in the initial review I did not use the tactics of personal accusations, but rather explained what was wrong to the project. Quite a contrast with the contractor's reply.
In essence of the issues raised by the contractor, here we go again:
1. the work was not completed.
2. some completed parts of the work had to be redone by the third party contractors due to the poor workmanship of the Creation by Renovation.
3. The invoicing was calling for much more payment then work completed on that week.
4. The client(me) was not changing his mind, but rather reacting to the mistakes noticed. As an example, the contractor would not even mark the floor with the green tape or other marking technique to show the future placing of the walls. The drawing they had were not followed exactly either.
5. I have no idea what contractor is talking about with regards to 3 different firms, including the engineer being rescued from me. I never seen an engineer in person and only talked on the phone with him twice (both calls no more than 5 minutes in total) during which times we both were mutually pleasant and professional. I would like to see him in court as a witness, presenting whatever record of the phone conversation with me he might have. The only team I saw was the subcontractor's team sent by the contractor. The contractor himself will be at the site once may be twice a week the most. The subcontractor's team I met with was always dealt with professionally and courteously, though I counted some problems with them, such as them leaving for a few days at once for no apparent reasons. I am pretty sure they were doing some other projects at the same time which I was not happy about, but I would not mention anything to them directly, understanding they were not the ones who was calling shots.
5. I never went to the court with the contractors before and I fully renovated this house having about 15 contractors before this one and 5 more after, leaving five positive reviews on Home Stars before leaving this one.
This time I will trust the court into finding the true on who did what.
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Update from April 1, 2016
After my last posting I was served with the legal paperwork from Creation by Renovation asking those posts on Home Stars to be removed and for $20,000 for damages to reputation. No photos, videos, receipts or things of that nature mentioned by the contractor in his last response. My defense on the other side will include all that. I am also wondering how many more negative reviews this company would have received if people would not be afraid to go to legal battles.
If and only court decided to remove those postings I will certainly comply. Until such time the viewers can freely read and be very aware about dealing with this company.

I have used Mark and his team for several jobs in my home, including kitchen cabinets, counters, electrical,repainted the entire town home interior and put a new wooden deck outside. All the work is beautifully finished, it is beyond my expectations. I feel that I got a lot for what I spent.

Our friends used Creation by Renovation to have work done in their house. We loved what they did and we felt good about hiring them. I dealt with Mark on a day to day basis. He oversaw all the workers involved in the reno, I only had the one person to deal with. It was a good experience. The quote given was very close to the end cost. We are happy with the finished product.