I have been waiting for Reliance to install a water heater for 2 days now. Have taken 2 afternoons off work and they say they can't make it for the 2nd day in a row.

Company Response:

I'm disappointed to hear this Christina and will work to get you some answers. Please email me at rmassingham@reliancecomfort.com. Thank you.

Since I have purchased a new furnace and AC unit from Reliance, Its has been nothing but horrid service and stress. My most recent is my AC- Having broken down the 1st week of summer.I called in to be told a technician would come saturday earlest day 4 days later. A tech shows up on Friday -unshceduled while I am not at home. Called in to be told no one knows why he there and I will be called to confirm my tech visit in 15 mins. Of course no one called. When i call Reliance myself Im not being told I have to wait until Monday for a 4 hr window that cannot be adjusted. And I am supposedly being told this by a manager. So now my very expensive AC is not working 7 day later im to be waiting on a tech visit. Very unreliable for the amount of $ that I paid

Company Response:

I apologize for the experience Shelliza and will do my best to assist. Please email me at rmassingham@reliancecomfort.com and I will ensure that you are contacted. Thank you. RM

Not happy with the company that Reliance sourced to install the tankless water heater. The techs did a poor job, heater leaking within 3 hours of install . No hot water and don't know when they can fix this. Very mad now

Company Response:

Very disappointing news Aruna. I sincerely apologize for the experience. Please contact me at rmassingham@reliancecomfort.com and I will do my best to assist. Thank you. RM

If you ever want to sell your home stay far away from Reliance rental plan. We have recently sold our house and the purchasers want out of a 2 and a half year old contract with Relinace paid off. The short of it, after having paid 139,00 a month to them for out new unit it will cost over $1800.00 more than the original price of the furnace to unload this contract so we can sell. I might have a little pull here. I looked over the papers at instal and they claimed a $500 rebate which they deducted from the price for a central air conditionning system we never owed. Even has serial numbers there installers made up on a Keep Rrite system to pump up an extra $500 dollars off the package price. I think they defrauded the Ontario Power Authority to reduce our price. Anyway consider their deals with great suspicion and count your fingers at the end.

Company Response:

Hello David, I apologize for the experience and would like to have this issue investigated further. Please email me at rmassingham@reliancecomfort.com and I will ensure that you are contacted. Thank you. RM

Last 10 days I am out of A/C and Reliance service is very very poor If any one wants to go with reliance for any kind of service I strongly advice you not to do.

Company Response:

I'm sorry to hear this. If you could please email me at rmassingham@reliancecomfort.com I will work to get this resolved for you. Thank you. RM

Our Hot Water Tank suddenly stopped working the night before a big party was planned. I was frantic!! I spoke to agent ALEX first thing in the morning, he listened to my concerns and was able to get a technician out that same day! Our hot water tank was fixed with no glitches and our party was saved! Thank you RELIANCE for your great service!!!

Company Response:

Thank you so much Michelle for taking the time to share your experience. Alex was commended based on your kind message and was thrilled to hear your very nice words. We appreciate this greatly. RM

We use Reliance to service our A/C yearly. We are very pleased how they show on time and service promptly. Their clean up time is great and wouldn't use any other company.

Company Response:

So great to hear Michelle. Thanks so much for taking the time to share your experience. We sincerely appreciate the kind words. RM

Reliance serviced for our home wiring. The technician that did the service was professional and knew what he was doing. Only thing I was disappointed with, was that the wiring was covered for internal home and not external home. Being that we pay/month for this coverage, I thought all was covered.

Company Response:

Thanks for shaing this experience Sharon. If you could please contact me at rmassingham@reliancecomfort.com with more details, I would like to get a better understanding of what this job entailed so as to investigate. Thank you. RM

We have had service on our A/C few times. Based on last visit from Reliance we were very satisfied with the technician that did the service. We liked he entered our home with covering his boots with those slip covers, and resolved issue with our A/C. Very professional!

Company Response:

So glad to hear about the experience Rob. Thanks so much for sharing! RM