Hired them based on a flyer I received. Their estimate was accurate and their service was excellent. We had to change our date and they accomodated us. Their movers were ABLE, professional and efficient.

Company Response:

Thank you very much! We at Able Moving & Storage Ltd are proud of our service excellence and remain always accountable.

Able serviced several moves for us previousely. Last move was 13 years ago. Recently moved, and we were thrilled with servioe - The crew were prompt,, pleasant, and professional. Stressful moving day ran smoothly-you guys did a great job, and would definitly recommend Able, Charna & Clem

Company Response:

Thank you very much! We at Able Moving & Storage Ltd are proud of our service excellence and remain always accountable.

I hired Able Moving because they were a family run business that assured me they took pride in their company and they operated a clean facility for the storage of the contents of my condo. Not only did the price change (considerable increase from the original quote) but when my belongings were returned they were damaged or all together missing. My couch had been infested with rats so they didn't even bother delivering it to me. My antique chest had legs broken off and missing. Some of my storage bins were returned broken and empty and my very expensive tool kit was never returned....seems like the tool kit went to the "front" of the truck not to the back with the rest of my belongings. I have called the company a number of times. The woman on the phone was very rude and no one in their office would return my calls so I went to their office. After seeing their warehouse I had to warn everyone DO NOT USE THESE PEOPLE FOR STORAGE OR MOVING!!! Their only response was to have the rat infested couch "cleaned" and returned to me. It was the worst moving experience of my life and I hope no one else has to go through what I went through. Seriously I would move everything by myself with a mule and store it on the street before I would step inside their rat infested warehouse or have one of their workers anywhere near my belongings!!!!!! Don't make the same mistake I did!!!!!!

Company Response:

Corinna. Able Moving & Storage Ltd. has no record of moving you and or storing your possessions. Able Moving & Storage Ltd. does not have a warehouse. The office of Able Moving & Storage Ltd. is located within a third party public storage facility call Secured Self Storage, which is of the highest quality. Able Moving & Storage Ltd. only facilitates the moves in and out of the storage facility and does not deal with the rental of storage lockers. Able Moving & Storage Ltd. does not have any ladies answering phones and has not for over a year. Able Moving & Storage Ltd. has not received any phone calls, letters or emails regarding this whole situation. Able Moving & Storage Ltd. sincerely regrets the bad experience you may have had with a moving company that must of had a similar name as Able Moving & Storage Ltd. or misrepresented itself as Able Moving & Storage Ltd.. We at Able Moving & Storage Ltd. do take great pride in servicing our clients honourably with quality service. Able Moving & Storage Ltd. is family owned and operated and has been in operation since 1964 because of the quality of service that we provide. Regards, Jim

I've used this company in the past and expected the same level of service as previously.....well, it was a disaster. Someone came to the house a few weeks before the move; most everything was already packed; they determined how large a truck, number of people and time required for the move. I reconfirmed everthing by phone a few days before the move. So, come move day.....they called in the morning to say they had two times set up for me: 9 am and 1 pm. I said that 1 pm was the time I had ordered, but since the guys were there already, I'd be OK if the sent them ahead. No, they said they'd be there at 1. Well, the truck was 1.5 hours late (arrived at 2:30); when i called to find out where they were, they didn't know and couldn't get in touch with them. Then, after 5 pm, the guys came to say they weren't going to be able to fit everything in the truck. So, I called the office, only to be told there was abosolutely nothing they could do about it. They'd have to take the stuff to the new house and come back for another load; but the guys said, there was no way they were doing that! So, here I am caught in the middle of an argument between the movers and their boss; with everyone saying too bad; my problem. The guys leave to go to take the load to the new house. In the meantime, the purchasers of the house arrive with their truck and are ready to start moving in. They were really good about it. Family and friends came to the rescue with a cube van, which they literally filled to the back door! Clearly, they had seriously under estimated the load AND clearly they could have seen long before 5:00 that they were going to have a problem. There is obviously a serious problem between staff and management, and the client is getting caught in the middle. The guys did a good job, worked hard and moved all my stuff into the new place. They seemed to know their work, were efficient and careful with my goods. But, management was useless and completely abondonned me. Obviously I'm not going to be recommending them again.

Our family of 6 recently moved within Toronto. We were most pleased with the service we received. Starting from the free estimate with Andy, the free box delivery with Jesse (owners son), pack & unpack with Sheila (Andy's wife) and Susan, the move with Danny, Justin (Danny's son) and Cory. Jason was most helpful with coordinating all aspects of our move, his customer service skills and communication are second to none. We truly felt like family with this family run company! I will be moving my company this summer and I know who I will be calling. Thank to everyone at Able, keep up the great work!

Company Response:

Thank you for your consideration in providing a testimonial for Able Moving & Storage Ltd. and our most valued staff. We greatly appreciate the time you took to show your appreciation for the quality service that our staff at Able Moving & Storage Ltd. provided to you. We are very proud of how we treat our customers and value the fact, that in a difficult industry, referrals are the most important way of getting more business. Able Moving & Storage Ltd. services over 700 clients yearly and most of the time only the ones that are not happy with a certain aspect of our service take the time to voice their displeasure, whether warranted or not. Best regards, Jim.

I hired these pepole to do my moving from toronto to edmonton. They began by a fair estimation and i decided to give them the job. the local moving was done by a different company which screwed me up by charging more than double of the estimated cost. after that i flied to edmonton waiting for my furniture to come one month later. I saw that they have charged my Credit card already while they haven't transfer my furniture yet, so i asked them to send me an invoice so i can claim it from my company, but they are now very dificult to find. they rarely answer their phone and never respond to my voice messages i've left. They keep passing me around and treating me like i owe them somethig. now i feel misserable and doubted even they will carry my furniture from torotno storgae to edmnton.While i'm new to edmonton and have a lot of stress of building my life here , Able moving has added up much more to all these.

DO NOT HIRE THESE PEOPLE..Had 4 broken items..Our belongings were mixed in with other people's (ie boxspring)..We were overcharged $500..Never got our money back for returned boxes.. manager will not return e-mail or phone calls..

Company Response:

Dear Rejeanne. You sent more belongings than you indicated you would, during your free inhome estimate by Able Moving & Storage Ltd. It took our people 1 hour longer to load and 3 hours longer to unload. The unload took 3 hours because we had to park in the parking lot 2 buildings away, as your building did not have convenient access, which you forgot to explain to our sales consultant during the estimate. The box spring actually belonged to one of our movers that was not there that day due to illness. The boxspring was given to him the day before by a customer who did not want it and was left on the truck by accident. Jason our manager called you several times, left you messages and you did not call him back. His messages indicated that Able Moving & Storage Ltd will only refund money on new boxes that are purchased from us and not deeply discounted used boxes, as was explained to you prior to purchase. Regards, Jim... Able Moving & Storage Ltd.

The movers broke an expensive, custom-made stained glass window in m old house, and did not mention it (believe me, there is no way they could not have noticed it). I have called 10 or 12 times, and gotten the runaround each time - they don't accept damage reports over the phone, then they don't respond 5 or 6 emails, then they say they have t check insurance coverage, then just never call back, then, here is the "icing on the cake", so to speak. Insurance works by weight. So I get nothing, glass being considered not to weigh too much, I guess. They allocate 6 cents per pount. So...really unprofessional response to my attempt to claim for damages... I guess the bottom line is, if you have anything precious that doesn't weight very much, don't use this company.

Company Response:

Dear Jane Cote. Able Moving & Storage Ltd only accepts claims in writing by mail or email, like any professional organization would. We regret that this fact was not convenient for you and that you insisted on dealing with it by phone calls, delaying the process and aggravating you more. When you finally emailed Able Moving & Storage Ltd, we responded that we agreed that the accident had occurred and that our staff never hid it from you as you saw it happen. You were made aware that there was a possibility that something could go wrong with oversized furniture being moved within an undersized area. You declined to purchase extra insurance and signed the work order accepting basic standard coverage which all moving companies carry by law at $0.60 per pound. To make you happy we did offer $50 but you wanted $200, so we agreed to disagree. Bet regards, Jim... Able Moving & Storage Ltd

"I would like to acknowledge that Able Moving paid the outstanding balance that the hauler owed us and that Able Moving was only the booking agent and not the packer or the hauler and I am satisfied with the resolution"

Able Moving did my moving from house to townhouse. The old appliances were to be removed from kitchen and basement by the owner. They were not. My friend wanted them and Mark and George agreed to remove them and install them at my friend's - she paid them $80.00 which was their price. They did not follow through. Said they could not get off fridge doors in order to remove from house. They tricked us as doors were removable. They ripped my friend off. For that reason I will not refer anyone to Able Moving. Heaven help those who will have this same situation. They left cell numbers but never returned our calls. They are unprofessional. The manager, as well, was playing us. He did not help either. They scammed my friend who is a widow and myself. They are not trustworthy and for that reason Able Moving is not to be trusted. I will never refer them to anyone!! No conscience, I hope what goes around comes around to them. Have a rotten day guys (Mark, George and Jason).

Company Response:

Dear Mary. Mark and George did admit that they did not complete their agreement with your neighbor. You have neglected to mention that the fridge is the only appliance they did not move due to the difficulty removing the doors and the time it would take. They admit that they promised to return to do it and did not. Under no circumstance does Able Moving & Storage Ltd. condone our staff making under the table, cash deals, behind our backs. This is what you and your neighbor did and as a result, Mark & George were suspended for 2 work days without pay. Jason from Able Moving & Storage Ltd. could not force Mark & George to go back and fulfill their obligation which was not authorized by Able Moving & Storage Ltd.. Able Moving & Storage Ltd. does not accept any liability in this matter. Your neighbor should have called Able Moving & Storage Ltd. to make the moving arrangements, under contract, of these appliances and would have been completely satisfied with the service received. I regret that you and your neighbour may disagree with the terms and conditions that Able Moving & Storage Ltd. operates under. Best regards, Jim.... Able Moving & Storage Ltd.