So far I have used the Modern Appliance services twice. Back in November 2012, I called Peter about an issue on my older gas range. He correctly diagnosed the issue as an oven igniter and estimated his price over the phone. He was punctual, arrived on time the day he promised and fixed the problem. Since then, no problems with oven. The second time this June 2013, when I had an issue with my washer and thought it was the drain pump. This time Peter explained over the phone what the problem was most likely. And sure enough, it was a very simple issue that I could fix myself. A small air hose that leads to the pressure switch popped-out, all I had to do is connect it back and secure it. Peter saved me a visit and bill for something easily fixable. Great service by Peter from Modern Appliance – highly recommended 10+

Company Response:

Hi Mike Thank you for taking the time to write such a great review! We appreciate customers like yourself, And I look forward to helping you in the future with any of your appliance needs Thanks again

I have used Modern Appliance's service in the past and was very happy with the service, so when my stove needed repair I did not hesitate to contact them again. I called and left a brief message and my call was returned quickly, Peter is very professional and he knows his appliances. I just needed to give a description over the phone and he was able to give a reasonable and educated guess to what could be the problem. He was correct and fixed my oven quickly, and the service charges was very fair. I will defiantly use them again and have referred friends.

Company Response:

Hi Dawn, thank you for taking the time to write up such a great review ! We appreciate customers like yourself Thanks again

Peter provided excellent and honest service. He was able to diagnose the problem quickly and his price was very reasonable for the work involved. He had to order a part for the repair but had it within a day. If I have any future problems with my appliances, I will definitely be calling Modern Appliance again.

Company Response:

Thank you David for such a great review! We truly appreciate customers like yourself Thanks again

Best repair experience I've had. Peter arrived when he said he would. He brought parts ahead of time based on our initial conversation. As it turned out, he was able to repair washer without using the parts. He's personable, efficient and didn't overcharge. He also gave me good advice concerning the appliance and maintenance thereof. Peter's my first call next time I have an appliance related issue.

Company Response:

Hi Stephen, thank you for that great review! It was nice meeting you and we look forward to servicing your appliances in the future Thanks again

My fridge wasn’t making ice-cubes and the filtered water wasn’t working. I left a message at Modern, Peter returned my call promptly and arrived the next morning within the 2 hour window that he told me with a new temperature sensor which he installed. We had discussed the possible problem and price already on the phone. Before the installation, he defrosted the frozen water line and gave me the option of waiting a day or two (since there was no way of testing the sensor) to see if it could be just a simple inexpensive fix. He told me that if had to come back there would be no extra charge for that as there is one flat rate for the service done, no matter how many repeat trips or hours spent, and I would have to pay just for the part. How great is that!? I chose to have the part installed as he was already here and I have had issues with this fridge in the past. The next day…the same problem. I called Peter back and he showed up the day after, again when he said he would, with a new part after spending some time making calls to KitchenAid. He did not charge me for the original part and installed the new part with no additional service charge. The fridge has been working perfectly since. Thank-you, Peter, for your fantastic service! I highly recommend this company and would call them again in a heartbeat with any other appliance problems!

Company Response:

Hi Lyn Thank you for taking the time to write us such a great review, we apreciate your business Thanks again

I called Peter from Modern Appliance for service on my dishwasher and fridge ( he was referred to me from friend ). He was GREAT! He came in right away, diagnosed problem (explained and showed me everything that was happening to appliances), and within a couple of days had my appliances up and running!! Peter left me extremely satisfied with his work and I would defiantly recommend him to everyone I know. Thank you Peter!!

Company Response:

Thank you so much for that glowing review ! We greatly apreciate your business and customers like yourself

I called Peter from Modern Appliance about my dishwasher not draining. Peter came to our home on time and with the parts on hand and got my dishwasher going in no time! He was professional and very knowledgeable. Over the years i have have used a few appliance companies and the service i received from Peter was exceptional! I defiantly will be using only Modern Appliance for my future repairs! And recommending then to all my friends and family! Thank you Peter!

I called Peter at Modern Appliance and explained that my washing machine wasn't draining water. I had already removed the maintenance cover of the machine, drained the water, and cleaned the drain filter myself, but it still wasn't working so I thought I needed a tech. Peter advised that he could send a tech, but that I should take a closer look as there could be something blocking the pump blades from turning and sure enough there was one of my wife's hairpins! Peter said that the pump was probably working, but to remove the pin and check, otherwise they would send a service tech to replace the part. With a bit of effort I detached the motor from the drain filter and removed the pin and the thing works fine now! Thanks to Peter's honesty and advice on the phone, I saved $150+ on the part plus the cost of labour. I realize that many people may not be able to do the work I did themselves, but I would like to think that this story exemplifies MA's honesty and character. I would absolutely call them again!

Company Response:

Hi Darrel, thank you for taking the time to give us such a great review, we are happy we were able to help you and look forward to helping you out in the future Thanks again

Spoke to Peter Thursday morning and he quickly diagnosed the probable issue. He came by, on schedule, on Good Friday. Very friendly and professional. I would not hesitate to call him again or recommend him to family. Awesome job Peter. Thanks.

Company Response:

Hi Jim It was verry nice to meet you , and thank you for that great review! We appreciate you as our customer

We blew the thermal fuse on our kitchen aid oven using the self cleaning "feature". Peter responded quickly to my email, diagnosed the problem and provided an accurate estimate, and arranged to be at my house a few hours later. He arrived on time, was personable, professional and quick. Highly recommended!

Company Response:

Hi Jason, thank you for that great review! We appreciate your business and customers like yourself.