Home Climate Pro

Heating & Air Conditioning
Ottawa ON K0A 2Z0
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Reviews for Home Climate Pro

Average customer rating:
9.8 10 (39 reviews)

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Mark in Ottawa
Mark in Ottawa
9 reviews Ottawa, ON
10/10

Air conditioner repair

When the hot weather started in May (2021), our air conditioner was working well. Then one day the fan on the exterior unit was not turning and it was buzzing. I turned the a/c off at the thermostat so it wouldn't damage the unit. I called Home Climate Pro in the late afternoon (because of previous experience with them). Matt came the next morning and replaced a part on the exterior unit (I had an appointment so was not home at the time). Christine is very friendly on the phone too. Quick, friendly, reasonable prices, and fixed the problem - can't ask for more than that.

Approximate cost of services:
$265.00
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Mark in Ottawa
Mark in Ottawa
9 reviews Ottawa, ON
10/10

Air conditioner repair

We had a new furnace and a/c installed when we purchased our house in 2012. The a/c stopped blowing cold air a few years later (June 2017) and the original installer would not warranty their work. We submitted a request through homestars.com and a number of companies including Home Climate Pro contacted us. We chose Home Climate Pro after checking references and also because Christine was very friendly on the phone. Matt quickly diagnosed the problem (which I would describe as a poor original installation job) and repaired it which required replacing the coil in the furnace as it had been badly damaged during the original installation. Very friendly, clean, and have recommended Home Climate Pro to multiple people since.

Approximate cost of services:
$1,095.00
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Rob G
Rob G
1 review Ottawa, ON
10/10

Fast install and follow up, fair pricing, did not try to upsell

Mat checked out my old furnace last year and told me it might give me another winter but probably wouldn't last 2. He gave me the best estimate on a new furnace of all the local companies with the highest reviews. The old furnace did last through the winter so this year we decided to change it before it died in the middle of the winter. The installation was quick and easy and Christine followed up to make sure everything was working well. They didn't try to upsell extended warranties like other companies. I'd recommend Home Climate Pro to anyone looking to replace their furnace.

Approximate cost of services:
$3,800.00
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Company Response

Thank you Tom for your kind words. Glad you and your family will be warm this coming winter with no worries!

Kitty
Kitty
2 reviews Ottawa, ON
10/10

New furnace needed!

I highly recommend this company for anyone who needs a new furnace. My neighbour and I both found ourselves with very old furnaces (over 25 years old) and she had a new born and winter was on its way! Mat came over and discussed our options, price ranges according to our needs ie. size of our townhome, efficiency ratings, payment schedules. He is extremely polite, professional and trustworthy to be in our homes even when we weren't there. I trust him and his company completely. His wife Christine is incredibly helpful with the scheduling and informing me when and how to apply for the government rebate and I received the rebate promptly with her help.
I moved a month ago and was unfortunately again faced with needing a new furnace...I would have hired Mat in a heartbeat but I moved to the Niagara area. I asked for Mat's opinion on the quotes I received from other companies and I valued this information greatly. Please consider asking for Mat's advice and hire him for your new furnace when needed. Thanks Mat & Christine for making my life a lot easier!!

Approximate cost of services:
$2,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Kat

Thank you for your kind words. It was our pleasure to help you with the quotes that you received. I hope that your new install went smoothly and that you were happy with the end result.

DL from Stittsville
DL from Stittsville
2 reviews Ottawa, ON
10/10

New a/c system

Matt replaced by old Carrier a/c system with a new one from Ruud/Rheem. Not only did he give me the best price, I also felt the most comfortable dealing with him. You aren't just talking to a salesman, he's the owner that does the actual installation. He's very knowledgeable, attentive to detail and aims to please.
Christine in the office is a pleasure to deal with as well. She helped me confirm some rebate questions and got my 10 year warranty registered for me.
I recommend Home Climate Pro to all and will definitely use him again for any of my HVAC needs.

Approximate cost of services:
$2,400.00
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Company Response

Thanks for taking the time to leave your feedback. We strive to provide a positive experience for all our customers.

Cameron in Toronto
Cameron in Toronto
1 review Ottawa, ON
10/10

Draft Inducer - Furnace

Our furnace was making some odd sounds. We contacted Mat and he came the same night and quickly determined it was our draft inducer. Within 1 day a new part was ordered and replaced.

Approximate cost of services:
$500.00
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Company Response

Thanks for leaving your comments. We're very happy to have been able to help!

Emile in Kanata
Emile in Kanata
1 review Ottawa, ON
10/10

Excellent Work

Had an Air Handler problem. Mat identified the issue and proposed the solution. Repair was fast and cost reasonable.
Mat is a Super Professional Tech and very courteous and knowledgeable . I would call him back for any HVAC service required.

Approximate cost of services:
$3,000.00
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Company Response

Emile thank you for taking the time to leave us a review. We appreciate your comments.

Nayha in Ottawa
Nayha in Ottawa
1 review Ottawa, ON
10/10

a/c repairs

We bought a century home 2 years ago and have used this company multiple times for concerns with our air conditioner and furnace. Mat is honest, reliable and figures out the problem quickly. Estimates are fair and spot-on. Timeline for repairs is good and he works hard until the job is done including any follow-up visits that are needed. Would definitely recommend.

Approximate cost of services:
$300.00
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Company Response

Thanks for your comments Nayha. We appreciate you taking the time to leave feedback.

Ariane from Ottawa
Ariane from Ottawa
3 reviews Aurora, ON
10/10

Good service, fast repair

My air conditioning wasn't starting in our new home. Mat came and identified the issue in less than 5 min. Repair was fast and cost very reasonable. I would call back for any other service required.

Approximate cost of services:
$150.00
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Company Response

Thank you for taking the time to leave your comments. We definitely try to keep our rates as reasonable as we can. Thanks for choosing us.

Mike
Mike
2 reviews Ottawa, ON
10/10

Good service with fast communication

In December we had our old water tank go out on us 3 days before christmas. Matt came over and installed us a new hotwater tank explaining properly what our choices where. I also requested to have the tank moved and placed in a different location.

Few days later Matt showed up on time and with all equipment. He did the work in the said time frame and left the area clean. Because this was a new tank and I was used to the old one, I had a few questions in the weeks that came after. Matt had no problem getting back to me in a timely matter.

In March we decided to replace our 17 year old furnace. We gave the contract to Home Climat Pro after having 4 estimates done. They did great work. Not only did they sell us and install a furnace that is not sized for our home, Matt had his partner come in too to do some ducking which is his specialty.

A few weeks later I requested a new thermostat and Matt was over the next evening. Installed it and showed us how to use it.

We are now fully upgraded in our products and are 100% happy with the service, products, quality and cost of the service.

Approximate cost of services:
$5,000.00
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Company Response

Thanks very much for your comments. This furnace was a little tricky since it need to be turned and moved. Glad you are happy with the results.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Home Climate Pro

Home Climate Pro specializes in residential heating and air conditioning including design, installation, service, and maintenance. We are locally owned and operated, and pride ourselves on the high level of service we provide to HVAC clients throughout Ottawa and its surroundings. Home Climate Pro is recognized for presenting practical solutions ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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