Buona Furniture

Our couch got damaged and we ordered replacement cushion in Oct/Nov and were told it would be here in Jan/Feb.
Still not here!
I have called at least 8 times and no response even after speaking to staff.
Yan never returns calls.
I would never, ever recommend this company.
Their product is very poor quality and they have no idea about customer service after they have your
Nadir

Worst experience I’ve ever encountered ordering a custom sectional. We ordered the sectional in November and were told it would take 6 weeks. That didn’t happen. We got it in March only to find out they configured it wrong. They had to take back the incorrect peice. Than 4 weeks later we were told the peice is a slightly different shade of grey than our original sofa, we went back and forth for another month and than was told it’s actually not any different. They dropped it off at the end of April, but there was a tear at the back and the sofa cushion overhangs the section by over 2 inches. Just such a bad experience. After more back and forth the owner agreed to send someone to stitch up the sofa but nothing can be done about the overhang. what a nightmare, the overall experience has been such an inconvenience.

I bought a sectional from Buona furniture (Mississauga location) in April, it was a custom order so it arrived last week. They offer a lot of custom options for seating. The model i liked was in leather, however i am not a fan of leather so i ordered one in fabric instead. I had about 50 fabric options to choose from. The sectional is beautiful and comfy. I would definitely recommend this store as i am very satisfied with my item and the entire sales experience. The wait time was a bit long but totally worth it !

I bought a leather bed on buona furniture Richmond Hills location. And they help you to find the best product that is perfect for you. and follow up of with your orders. Appreciate for the help.

Buona Furniture (Richmond Hill location) delivered to us on June 1st 2016 a defective white leather sectional. The paint started to fade on certain areas of the couch after a few weeks. We first noticed the fading June 20th 2016.

When we made them aware of it, they sent out an employee to inspect the couch. He verbally said it was a manufacturers defect in the painting of the leather. We waited for weeks to hear if we were going to get a replacement and were told various excuses.

Brian, from Buona said they would be willing to repaint the leather, but not replace the couch. He basically blamed us for wearing out the couch after just a few weeks and said by repainting it he would be doing us a favour.

When the movers came to take the couch back to "repaint" it, I tried to have them sign an agreement to what was going to be done. They took a picture and sent it to Brian, who told them not to sign it. He then said the couch was only going to be evaluated, and "we'll take it from there". He refused to answer whether he was going to fix the couch or not.

We declined to have the couch removed and again wanted a replacement. We had our own paid evaluator from Furniture Medic come and assess what was wrong with the paint. He put in writing that it was a manufacturers defect. We sent the document to Buona and called and spoke to Brian and he did nothing about the situation.

We then wrote about the defective product and the terrible customer service to the Better Business Bureau, and it took 22 days for Buona to respond to the complaint. They said they were "working on it" and that we had put a "hole" in the couch. It is now Aug 31st 2016 and Buona has not been in contact with us all month.

Buona is a disreputable and untruthful company. We regret doing business with them and are now pursuing other options in order to get our money back.

I recently bought, and customized a sofa from Buona Furnitures downtown location. Star, the sales rep i worked with was extremely helpful and helped me choose the fabric and style of my new sofa, they even changed the size so it ft on the wall i wanted it on! The wait time was only 3 weeks since it was made in canada and i couldnt be happier. service was great, product is beautiful and exactly what i wanted and it was brought up to my apartment and set up exactly where i wanted it! easy to say: 10 out of 10 on every aspect of my experience with this company!

Initially the after sell service was very disappointing, however thanks to Home-stars as after review comments, they responded immediately and did satisfactory touch up that was required after delivery. Hence I have reviewed my comments as I am satisfied at present.