I could not be more pleased with the service that I received right from the outset from Walter and Alex. Even though basement windows aren't very exciting, these guys spent a lot of time planning the details and designing a custom patio door. The installer, Yuri, was superb and the quality of product/craftsmanship was excellent. Definitely a 10 out of 10 :)

Company Response:

Thanks for the great comments! Very glad you appreciated the work, the service, and the windows and patio door.

Re: New Construction of 5' Patio Sliding Door with Transom and internal mini-blinds with kick lock. Originally, there was a 4' window. I was nervous because their installer had to cut into the house bricks and install the proper lintel (header) and stone sill (one piece). Heritage Home Design's talented installer (Alex) was meticulous and did an excellent job. I will include pictures if website permits. All telephone calls were returned promptly and they were always available to answer questions. Overall, I am very happy with the Patio Sliding Door with Transom and Internal Blinds and with its installation. The internals blinds have 3 settings (open, privacy or semi-privacy). I like the semi-privacy setting (closed up top and lower 1/3 slightly slanted open). I especially also like that the sliding door can be opened a few inches and locked into place to let air in but door is securely locked with kick-lock.

Company Response:

Very glad to hear how happy you were with our work! Thank-you for the great response.

I'm a professional home renovator currently working in the Hamilton, Stoney Creek and Ancaster area and am currently working with other contractors and real estate agents. I recently had windows installed with with these guys and was extremely pleased not only with the price and quality of the windows but also their high level of customer service. From the beginning stages of deciding which window was best for my house to the installation process, they maintained constant contact with me and worked with my timeline. What a great choice, if you need new windows or looking to increase your property value on a flip, Walter and Alex are the guys to call.

Company Response:

Thank-you very much, Mark. It was a pleasure, and we really appreciate the fantastic review of our work!

We needed a window replaced, but we wanted a custom design that would both provide privacy and add some character to the room. Some window installers didn't seem to understand why we wanted this. But Heritage Home Design did understand, and provided us with a beautiful stained-glass window which looks fabulous in our home. We appreciate the work they did.

Company Response:

We're thrilled that you appreciated the work we did. Thanks very much for the kind review!

We have had a fairly long process of renovating the whole house, and near the end we decided to take the final few steps and replace the main entrance door and a window. We worked with many crews of contractors because the renovation touched almost everything in the house. We went through a very through selection process including several top homestars vendors of the year in the recent years. In the end, we decided to go with Walter & Alex. What attracted us the most include their comprehensive knowledge about the products; very detailed and through explanation of the differences ( honestly, after such a big renovation , we learned a lot, but still, there were quite many details between different options in doors ); very customer focus ( they accommodate our busy schedule, extra coordination with the landscape company, etc ); very competitive pricing ( they are not cheap, but exceptional value ). We had a very tight requirement for timing, and they were able to meet the timeline. The installation went smooth. All in all, we are very happy with the decision and everything in this process.

Company Response:

We're so glad to hear that you appreciate Heritage Home Design's work, and knowledge. Thanks for the kind review!

We were looking for a reliable company to replace our windows and doors. Walter and Alex were very helpful with advices and suggestions and we together went trough the whole renovation in a professional and timely manner. Everyday we receive complements in our new doors and windows, and the quality of insulation, noise and overall beauty of our home changed drastically.

Company Response:

It was a pleasure doing business with you, and thank-you for your kind review!

After looking at quite a lot of different window companies and their differing quality of products and prices we invited Heritage Windows to give us a quote - the sales man was very friendly and knew his product thoroughly, he also brought a sample window for us to view, we were very impressed with the security in the windows and doors and the type of seals used. We were not hassled by countless 'follow up' telephone calls chasing us for an order, once we made a decision and called Alex (sales person and evaluator) everything moved very quickly and smoothly - just 4-5 weeks from order to installation. The installer was very friendly, kept us fully informed during the installation and did a very good job. BTW, this fella was very educated in other renovation areas and actually gave us few nice ideas that e are going to implement soon. WE ARE VERY, VERY PLEASED and will not hesitate to recommend friends to Heritage Home Design.

Company Response:

Thanks for the kind review. We really appreciate your business and the kind words!

These guys are good. Walter, is a serious business man. You can trust him without a doubt. They replaced my windows including the frame, from brick to brick. The product has an excellent quality. The installers were quick and knowledgeable. They have done some work for a couple of friends and I've got excellent feedback from them too.

Company Response:

Many thanks for your very kind words. It was a pleasure, and all the best!

Just moved into our new house and the first step of improving it was replace the windows and front door , alex came with plenty of time to explain and make us comfortable with the project ,About 2 weeks after visiting the show room and shop around for styles and designs we got are windows installed by heritage home design pro and friendly team , we recommend them to anyone looking for new windows and doors installed by professionals :)

Company Response:

Thanks for the very kind words. It was a pleasure working with you, Greg.