It was a great experience, I received a flier at my front door. I went onto their site to get more information. I also called in to make sure they knew what they were doing. I ended up booking online(great feature of the site). They called me 10 minutes before showing up the day of my appointment. We did a walk through and then work began. When they were finished we walked through the work again. Juan had already loaded the ladder on the van put he had no hasitation to pull it back down and do minor touch ups. Over all great experience will be using them again next year :D