Princess Perfect Upholstery

Upholsterers
Toronto ON M4K 3V6
Write a Review
Write a Review

Recommended Professionals

87%(17 reviews)
94%(132 reviews)
87%(30 reviews)
87%(17 reviews)
94%(132 reviews)
87%(30 reviews)
HomeStars
Upholsterers
Princess Perfect Upholstery
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

80%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Princess Perfect Upholstery

Average customer rating:
9.4 10 (41 reviews)

Sort by

Private User
Private User
Private User reviews Toronto, ON
10/10

My old furniture looks brand new!

We recently had our vintage two-piece couch, chair and ottoman reupholstered at Princess Perfect and couldn’t be happier with their work! Not only did they reupholster our furniture, they also made four beautiful couch cushions, each in a different fabric! Lisa Jo was very knowledgable about fabrics and helped us find exactly what we were looking for.

We would recommend Princess Perfect without hesitation.!

Approximate cost of services:
$4,000.00
Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
10/10

Highly Recommend

We were extremely pleased with the quality and detail of workmanship with the recent upholstery of our chairs. Thank you Lisa Jo and Juanita for your patience in helping us select the fabric. Peter, the delivery person was also very pleasant, courteous and considerate to deal with (he arrived right on time!). Another nice touch.

Approximate cost of services:
$1,800.00
Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
10/10

Reupholstered a sofa

I used this company years ago to reupholster 2 tub chairs & was very happy with their work. I was looking to buy a new sofa and chair to match, but Princess Perfect proved a more economical option. They worked with me the whole way and helped me to choose a fabric I loved. They even had a chair built to my specs & reupholstered it to match my new sofa. Pick up and delivery was seamless.
I would definitely use them again without hesitation.

Approximate cost of services:
$7,000.00
Was this review helpful?
cautious customer
cautious customer
2 reviews Toronto, ON
1/10

Barcelona Chair Repair Falls Apart in less than 5 months

The Barcelona chair and ottoman were to be redone with new leather belt straps and leather upholstery on the cushions. Within 5 months of getting the chair and ottoman the straps fell apart. Instead of being belt leather they were made of two strips glued together. In places they were just pieced in little bits. I was charged for belt leather but two other upholsterers have confirmed this is not belt leather. (see photos- the red shows where the pieces are coming unglued and where little bits have been glued together)
The cushions were to have leather upholstery but were upholstered with a different coloured canvas material on the side of one of the cushions and on the underside - not the leather which the originals had and done without explanation or consultation. (see photo - the pinkish material is not leather)
The project was to take 6-8 weeks - it took 17 weeks from the time of my first deposit which was $200 just to meet with Lisa Jo and "get in line."
I contacted Lisa Jo in early November, 2018, about the straps falling apart - she was not willing to address the issues until the new year as she was too busy with other projects. I will not be going back.

Approximate cost of services:
$2,800.00
Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
0/10

Nothing perfect about Non-artist princess (Princess Perfect Upholstery)

Conning customers. Without written or explained policies of her payment formulas (schemes) Lisa Jo (owner) helped herself to $200. off my VISA card before we had agreed on 1. price of the work she said she could do 2. expected date of completion 3. finishes (she claimed what I wanted "was no longer available" --I said I'd find it--). I dropped on of 2 chairs on a Friday night as she was closing. Although it is her "livelihood" it was beyond her abilities to guesstimate the cost of redoing 2 simple armchairs without seeing them BOTH. I found her bullying tactics strange--I know the ratings on social media are freighted and often untrue and doubted her integrity more than once in our first exchange. The next business day (following a long weekend) I had the other chair in her studio and the price point was now advancing beyond the $350 mark ea. I got home called her studio spoke to her assistant told him I could not go forward with the indecision and disagreements on finishes and the pricing formula she employed which was completely unsound. I wrote an email to her at the same time saying I would look elsewhere for a less high-end shop. She did not respond to my calls or emails for the next 3 days. I then received a clumsy note where she told me I could pick up my chairs and she was entitled to the $200. deposit...???What $200.deposit.She had asked me to present a credit card which I assumed she would "hold" until work was done,, the way you hold a hotel or restaurant reservation. No receipt, nothing signed, no verbal or written agreement, no policy tacked on a wall, no license to do her 'trade' anywhere apparent--but she was keeping my $200. I immediately reported her criminal misdemeanor to the Ontario College of Trades who are investigating. I reported the incident to my bank manager who referred me to VISA disputes dept. which is where this file ferments. Her bipolar approach to client service; her total disregard of unspoken business etiquette, her Russian Roulette game/business reads as desperation. Why didn't she respond same day to my decision to not go ahead I asked..in hostile fury and heightened tome she half-shrieked "I am BUSY". Too busy to conduct business in accordance with Canadian business practices honouring consumer rights and the privileges of having access to a client's credit card. It's called FRAUD.

Approximate cost of services:
$200.00
4 of 5 people found this review helpful.
Was this review helpful?
David Reid from Scarborough
David Reid from Scarborough
4 reviews Toronto, ON
10/10

Excellent Re-Upholstery of An Armchair and Dining Room Chairs

After Princess Perfect did an excellent job re-upholstering one of our grandparent’s armchairs, we then had them recover the seat cushions on our six dining room chairs.
Juanita was very patient in helping us pick fabric styles and colours and with an eye to style, wearability and fashion for each type of chair. All the workmanship was excellent and with good attention to detail. The chairs look great.
At our request, they sent out two of the dining room chairs to have the wood refinished and their supplier did a good job of matching the wood finish and colour with the other four chairs. Lisa Jo kept us well-apprised of the work progress. At the end we even had them make a cushion up from the small amount of fabric left over from the armchair. All-in-all a very positive experience. We highly recommend their work to others.

Approximate cost of services:
$2,400.00
Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
9/10

Couch repair and upholstery

Princess Perfect transformed a beautiful mid century gondola couch for us by replacing the fabric and repairing the structure. It looks fabulous and while there were a couple details that needed to be fixed after delivery, Lisa Jo provided excellent customer service and had everything fixed to our satisfaction without delay. I will post a photo soon. I would recommend this company to friends and family as the company is reliable, accommodating and professional.

Approximate cost of services:
$2,400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Marcia M.
Marcia M.
2 reviews Toronto, ON
10/10

Reupholstered accent chair

I brought my father's bedroom chair in to be reupholstered. I wanted to keep the chair but make it my own. Princess Perfect helped me greatly to pick the perfect fabric. I was able to take books home and make my selection carefully.
Apart from fabric Princess Perfect changed the foam support had the legs redone and repainted so a complete renovation. The chair is now an incredibly beautiful accent piece in my bedroom. It is a pleasure and joy just to look at it each day. I strongly recommend the services of Princess Perfect. I would not use any other service.

Approximate cost of services:
$1,200.00
Was this review helpful?
linda in Toronto
linda in Toronto
15 reviews Toronto, ON
10/10

Living room furniture

Based on Homestars and other references I used Princess Perfect to reupholster all my living room furniture including wing arm chairs, sofa, 2 ottomans, and an oversized arm chair. As well they recovered the banquette in my kitchen and made tablecloths for a small round table in the kitchen. Lisa Jo and all the others were consistently helpful and a joy to work with - from the beginning in the selection of fabrics, to pick-up and delivery. The quality of the finished work was outstanding and the service was timely and professional throughout. I highly recommend Princess Perfect - an outstanding company.

Approximate cost of services:
$7,000.00
2 of 2 people found this review helpful.
Was this review helpful?
Susan Braidwood in Toronto
Susan Braidwood in Toronto
2 reviews Toronto, ON
10/10

Dining Room Chairs

I had 2 dining room chairs that looked a little sad. We chose the fabric from a large selection of choices, and Lisa Jo's team reupholstered them. I'm thrilled with the results. They look amazing!

Approximate cost of services:
$600.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Princess Perfect Upholstery

Princess Perfect Upholstery specializes in custom re-upholstery and restoration. Our mission is to remain true to the essence of each piece while incorporating and combining your vision with our creativity, passion and expertise. Re-upholstery can rejuvenate your furniture or create a one-of-a-kind piece. You can modify arms, add or remove ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Upholsterers pros in Toronto?